Charles Warren
Flowery Branch,Georgia
Summary
Dynamic professional with extensive experience at Atlanta Gas Light, excelling in advanced metering and customer service. Proven track record in enhancing operational efficiency and resolving complex issues. Skilled in load management strategies and relationship building, fostering strong client loyalty and satisfaction through effective problem-solving and collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Large Meter Specialist
Atlanta Gas Light
Atlanta, GA
09.2023 - Current
- Oversaw comprehensive inspections of gas meters to maintain compliance with industry safety standards.
- Led initiatives to troubleshoot and address meter-related challenges for residential and commercial customers.
- Managed coordination of meter installations and replacements to optimize operational efficiency.
Field Specialist
Atlanta Gas Light
Atlanta, GA
06.2010 - 09.2023
- Collaborated with team members to execute maintenance tasks and enhance service reliability.
- Facilitated onboarding training sessions for new hires, concentrating on safety protocols and effective equipment handling techniques.
- Documented daily activities and service reports, ensuring accurate record-keeping for operational efficiency.
Customer Service Representative (Energy Connection
Atlanta Gas Light
Atlanta, GA
03.2009 - 06.2010
Field Service Representative
Atlanta Gas Light
Atlanta, GA
01.2007 - 03.2009
- Diagnosed and resolved customer service issues efficiently, enhancing overall client satisfaction.
- Conducted regular inspections of gas infrastructure to ensure compliance with safety regulations.
- Collaborated with cross-functional teams to streamline service delivery processes.
Education
Associate Of Applied Science - Applied Science
Community College of The Air Force
Wichita Falls, TX04.1997
High School Diploma -
Richmond Academy High School
Augusta, GA06.1996
Skills
- Advanced metering
- Load management strategies
- Meter data analysis
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Relationship building
- Conflict resolution
Accomplishments
I served 2 years on both the Safety and Front office committee.
I am considered to be a top SME, within the Gwinnett Service Center and throughout Atlanta Gas Light Company.
Affiliations
I served on the, Safety Committee and Front office for over 2 years. I worked closely with the Service Center Leadership Team to address issues and try to remedy the concerns our coverage area.
Certification
- CCO - Certified Crane Operator
Timeline
Large Meter Specialist
Atlanta Gas Light
09.2023 - Current
Field Specialist
Atlanta Gas Light
06.2010 - 09.2023
Customer Service Representative (Energy Connection
Atlanta Gas Light
03.2009 - 06.2010
Field Service Representative
Atlanta Gas Light
01.2007 - 03.2009
Associate Of Applied Science - Applied Science
Community College of The Air Force
High School Diploma -
Richmond Academy High School