Charlette Mathis-Armstrong
Fairburn
Summary
Highly skilled Service Specialist with background in customer support and service management. Demonstrate strong communication skills, problem-solving abilities, and knowledge of industry best practices. Notable for enhancing customer satisfaction levels and improving operational efficiency in previous roles. High level of competence in handling complex tasks, delivering quality results, and contributing positively to team environments.
Overview
44
44
years of professional experience
Work History
Uber Driver
Uber
07.2023 - Current
- Delivered exceptional customer service by maintaining a friendly and professional demeanor.
- Maintained a clean and organized vehicle interior to promote a pleasant travel environment.
- Coordinated with Uber's support team to resolve passenger issues effectively.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Drove passengers from pick-up points to deliver to destination.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
Lockbox Payment Processer (Retired)
Bank of America
College Park
09.2006 - 07.2025
- Processed high volumes of lockbox payments with accuracy and efficiency.
- Trained new team members on lockbox procedures and best practices.
- Ensured timely posting of payments to customer accounts.
- Recognized by management for providing exceptional customer service.
Underwriting Service Specialist (Retired)
State Farm
Duluth
03.1991 - 07.2023
- Assisted underwriters with policy documentation and application processing.
- Managed data entry into underwriting systems, ensuring accuracy and completeness.
- Facilitated file maintenance, updating records to reflect changes in client information.
- Reviewed and processed applications, documentation, and other pertinent information to ensure accuracy.
- Worked closely with the agent's team members to ensure that all customer needs were met in a timely manner.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Finance Administrator
C&S Bank
ATLANTA
04.1988 - 02.1991
- Managed financial records and ensured accurate data entry for client transactions.
- Processed loan applications and collaborated with lending officers on approvals.
- Trained new staff on financial software and compliance protocols.
- Assisted with month-end closing processes by preparing accrual journal entries when necessary.
Computer Operator
C&S Bank
ATLANTA
01.1986 - 03.1988
- Operated computer systems to ensure smooth banking operations daily.
- Monitored system performance for potential issues and disruptions.
- Processed transactions accurately using banking software and tools.
- Trained new staff on system operations and protocols effectively.
- Generated reports for management on system usage and performance metrics.
- Performed data entry tasks, including updating customer information in databases.
- Input data from multiple sources and output data to various forms of physical media.
Data Entry Lead
C&S Bank
ATLANTA
04.1984 - 01.1986
- Oversaw data entry processes ensuring accuracy and efficiency across the team.
- Trained new staff on data entry protocols and software systems used at the bank.
- Assisted in developing training materials for ongoing staff education and skill enhancement.
- Organized regular meetings with team members to discuss challenges faced while performing their duties.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Lockbox Specialist
C&S Bank
ATLANTA
03.1982 - 04.1984
- Executed payment processing tasks with high accuracy and adherence to compliance standards.
- Trained colleagues on lockbox procedures to ensure consistent adherence to operational guidelines.
- Processed electronic deposits and checks following established protocols.
- Trained new staff members on lockbox operations and procedures.
- Resolved problems or discrepancies concerning customers' accounts.
Education
Criminal Justice
Brenau College
Gainesville, Georgia, GASkills
- Data entry and accuracy
- Policy processing
- Customer support and service
- Financial reconciliation
- Records management
- Problem solving
- Team collaboration
- Attention to detail
- Computer proficiency
- Call management
- Verbal and written communication
- Inbound and outbound calling
Timeline
Uber Driver
Uber
07.2023 - Current
Lockbox Payment Processer (Retired)
Bank of America
09.2006 - 07.2025
Underwriting Service Specialist (Retired)
State Farm
03.1991 - 07.2023
Sales Finance Administrator
C&S Bank
04.1988 - 02.1991
Computer Operator
C&S Bank
01.1986 - 03.1988
Data Entry Lead
C&S Bank
04.1984 - 01.1986
Lockbox Specialist
C&S Bank
03.1982 - 04.1984
Criminal Justice
Brenau College