Charlie Smith
Atlanta
Summary
Results-oriented professional with demonstrated expertise in administrative and operational coordination roles. Proficient in orchestrating advertising campaigns from scheduling to execution, collaborating with cross-functional teams, and ensuring precise revenue booking. Highly skilled in asset management, campaign performance analysis, and process optimization, with a robust background in office administration, procurement, and executive support, emphasizing workflow streamlining and high service standards. Recognized for outstanding communication abilities, meticulous organizational skills, and operational efficiency in dynamic environments.
Overview
9
9
years of professional experience
Work History
Ad Operations Supervisor
Wildfire Systems Corporation
01.2024 - Current
- Coordinate and schedule digital ad campaigns across multiple partners, ensuring timely asset delivery and launch. Serve as a key liaison between merchants and partners, managing communication and campaign assets. Track campaign performance and support financial processes including invoice verification and revenue booking.
- Created tracking links and performance reports to optimize campaign effectiveness.
- Identified and implemented process improvements to streamline ad operations workflows.
- (Remote)
Senior Tenant Services Coordinator
K&R Realty Management
01.2019 - 01.2022
- Collaborated with third parties to address maintenance and facility requirements. Supervised team of 13 superintendents and one tenant coordinator. Administered bi-weekly payroll for vendors and superintendents. Generated and circulated property and office communications. Monitored vendor, tenant, and contractor insurance documents. Guaranteed adherence to NYC building codes and housing anti-discrimination laws.
- Achieved 60% reduction in city violations.
- Streamlined work orders with a three-day turnaround time.
- Optimized apartment turnover, reducing the time from move-out to readiness for the next tenant to just five days.
Tenant Services Coordinator
K&R Realty Management
01.2017 - 01.2019
- Conducted inspections of occupied and vacant apartments for repairs and upkeep. Organized and managed invoices and contracts from vendors and contractors. Administered paperwork related to client accounts.
- Manage P&L for 800+ apartments and over five commercial spaces.
- Responded to complaints and requests from 2500+ tenants.
Education
Bachelor of Science - Human services
SUNY Empire State
New York, NYSkills
- Property Management
- Relationship development
- Correspondence management
- Campaign management and advertising
- Asset oversight
- Administrative assistance
- Process optimization
- Revenue management
- Office operations
Timeline
Ad Operations Supervisor
Wildfire Systems Corporation
01.2024 - Current
Senior Tenant Services Coordinator
K&R Realty Management
01.2019 - 01.2022
Tenant Services Coordinator
K&R Realty Management
01.2017 - 01.2019
Bachelor of Science - Human services
SUNY Empire State
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