Charlie White
Atlanta
Summary
Dynamic professional with a proven track record at Safeguard, excelling in claims investigation and conflict resolution. Adept at maximizing customer retention and achieving financial targets through effective decision-making and interpersonal communication. Recognized for developing strategies that enhance operational efficiency and drive business growth in competitive environments.
Overview
10
10
years of professional experience
Work History
Claims Representative
Safeguard
02.2020 - Current
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Processed and recorded new policies and claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing policies.
Sales Consultant
FedEx
03.2019 - 01.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Business Development
Randstad
06.2016 - 09.2018
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Developed business development strategy and program roadmap to more effectively monitor program growth.
- Provided executive updates and kept leadership up-to-date on business development and key account context.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Verified effective use of referrals across organization for new business development.
- Worked on business development strategies to generate business and strengthen client's position in marketplace.
Education
MBA - Accounting
Colorado Technical University
Colorado Springs, CO01-2011
Bachelor of Science - Business Management
Miles College
Fairfield, AL05-2010
Skills
- Accident review
- Documentation research
- Settlement agreements
- Decision-making
- Interpersonal communication
- Claims investigation
- Time management
- Conflict resolution
Timeline
Claims Representative
Safeguard
02.2020 - Current
Sales Consultant
FedEx
03.2019 - 01.2020
Business Development
Randstad
06.2016 - 09.2018
MBA - Accounting
Colorado Technical University
Bachelor of Science - Business Management
Miles College