Charlie Wilson

• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Reviewed human resources paperwork for accuracy and completeness.
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.

• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Developed and monitored employee recognition programs.

• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Organized and updated schedules for executives.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Managed in-processing new soldiers into the unit, verified and processed pay, and benefits, and provided information about the installation.
• Managed document preparation, drafting requests, and overseeing official documentation to include any disciplinary actions, officer, and enlisted personnel records, and military orders.
• Managed daily administrative support for the 1st Sergeant, Unit Commander, and a unit of 1,000 plus personnel.
• Advised employees regarding changes in company policy; advised supervisors on personnel matters and company policies.
• Prepare and review personnel casualty documents Monitor suspense actions Initiate, monitor, and process personnel evaluations.
• Planned and coordinated monthly quarterly, and annual training.
• Assisted and collaborated, as appropriate, in the planning, coordination, facilitation, administration, and reporting of the annual salary increases, promotions, awards, and unit activities.