Charlina Johnson
Norcross
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Audit Team Lead
Stratix Corp
Norcross, GA
01.2022 - 02.2026
- Ensured compliance of all projects with customer specifications.
- Supported onboarding process by delivering comprehensive training to new audit team members.
- Identified problems, evaluated information, and delivered strategic solutions to enhance operational efficiency.
- Led projects from conception to completion to ensure timely delivery and quality outcomes.
- Monitored project timelines to guarantee on-schedule shipment and support operational efficiency.
- Utilized various devices such as Apple and Samsung tablets, phones, printers, and handheld scanners to ensure accurate device configurations for operational reliability.
- Conducted shipping audits to verify order accuracy and maintain logistical integrity.
- Learned and adapted quickly to new technology and software applications.
Picker Packer
Alpha Comm Enterprises-TRC Staffing
Lawrenceville, GA
02.2020 - 03.2021
- Employed RF scanner technology to accurately identify and quantify items in preparation for shipment.
- Executed item selection from assembly line to ensure efficient production flow.
- Oversaw inspection and maintenance of items to ensure optimal condition for packaging and shipment.
- Supported development of new employees through structured training programs to ensure skill acquisition.
- Executed inventory tracking through scanning equipment to maintain accuracy in order fulfillment and streamline logistics operations.
- Coordinated assembly of customer orders, meticulously following packing slips and product specifications to enhance order accuracy.
- Ensured cleanliness and organization of work area to uphold safety standards.
Dumper
Valentine Enterprises-TRC Staffing
Lawrenceville, GA
07.2019 - 01.2020
- Oversaw the preparation process of powder products, ensuring readiness for container placement.
- Implemented efficient packaging processes for products, ensuring proper box selection and secure closure.
- Coordinated the wrapping and preparation of products stacked on pallets, optimizing readiness for timely shipment.
- Performed thorough cleaning of packaging equipment daily to uphold hygiene standards and optimize performance.
- Operated dumper equipment to ensure efficient material handling and processing.
- Coordinated with supervisors to resolve equipment issues promptly and minimize disruptions.
Night Auditor
Sleep Inn
Philadelphia, PA
05.2018 - 07.2019
- Ensure that guests' bills were calculated correctly.
- Handled guest check-ins and check-outs, providing exceptional customer service during overnight hours.
- Accommodated all guest requests or concerns in a timely manner.
- Managed nightly financial audits, ensuring accuracy in revenue reporting and cash handling.
- Reconciled daily transactions to maintain accurate financial records and resolve discrepancies.
- Oversaw security measures for property during night shifts, ensuring safety of guests and assets.
- Collaborated with management to address guest concerns promptly, improving satisfaction ratings.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Night Auditor
Wingate By Wyndham
01.2016 - 06.2018
- Ensured precise billing for guests to maintain financial integrity and enhance customer experience.
- Refined guest check-in and check-out processes to ensure seamless operations throughout overnight shifts.
- Facilitated effective communication with guests to accommodate requests and resolve concerns efficiently.
- Reviewed and analyzed daily room occupancy and hotel revenue reports during night audits to identify discrepancies and optimize financial performance.
- Analyzed shift activities and prepared reports emphasizing critical incidents and potential improvements for management evaluation.
- Conducted thorough nightly financial reconciliations, ensuring precise transaction records and effective cash flow oversight.
- Facilitated communication with security personnel to maintain safety measures and address guest concerns swiftly.
- Executed comprehensive audits of daily sales reports, cash deposits, and credit card transactions to ensure accuracy and compliance.
Education
High School Diploma - Fashion Design
Burlington County Institute of Technology
Westampton, NJ01.1999
Associate degree - Accounting, Business Management
University of Phoenix
01.2016
Skills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Quality control
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
Timeline
Audit Team Lead
Stratix Corp
01.2022 - 02.2026
Picker Packer
Alpha Comm Enterprises-TRC Staffing
02.2020 - 03.2021
Dumper
Valentine Enterprises-TRC Staffing
07.2019 - 01.2020
Night Auditor
Sleep Inn
05.2018 - 07.2019
Night Auditor
Wingate By Wyndham
01.2016 - 06.2018
High School Diploma - Fashion Design
Burlington County Institute of Technology
Associate degree - Accounting, Business Management
University of Phoenix