Charlotte Brock
Atlanta
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Delta Airlines
Atlanta
06.2022 - Current
- Resourceful Flight Attendant that contributes to high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all passengers.
Store Manager
Victoria//Verizon
Marietta
03.2020 - 01.2022
- Recruit, train, coach and develop sales staff on all aspects of sales which include but not limited to, sales techniques, products, promotions, and procedures
- Adapt to sales strategies as the business changes
- Encourage and motivate sales team to meet or exceed sales goals
- Provide effective performance feedback to all staff and set time frames for achievement.
- Set expectations and maintain accountability
- Use Salesforce/Staflow calls/texts and customer outreach to increase productivity and drive sales
- Ensure availability and protection of merchandise by maintaining inventory levels
- Perform an accessory inventory count monthly as well as device inventory count daily
- Market merchandise by adhering to advertising, sales promotion, and display plans
- Maintain cleanliness standards as they evolve, ensuring a welcoming environment for all guests
- Secure merchandise and protect employees by adhering to security standards
- Schedule staff to maintain appropriate shift coverage based on business needs
- Manage all escalated customer service issues with professionalism
- Execute daily operational procedures with excellence
- Lead with effective communication through Teams and manage email communications
- Enforce Victra policies and procedures promptly and efficiently
- Create a fun and engaging environment that promotes creativity and innovation
Branch Manager
PNC Bank
Ewing
06.2012 - 05.2019
- Seek opportunities to develop employee’s relationships and promotion opportunities while providing a well work life balance for all team members.
- Discuss and identify customer’s needs. Utilize sales techniques to cross sell customers. Sell a full range of retail products/services
- On-Boarding of new employees, coaching and development and Daily debriefing.
- Resolve a variety of simple to complex problems. Ensure operational soundness of branch.
- Demonstrate proficiency regarding compliance and regulatory guidelines. i.e Bat Book, New account reports to minimize risk and lost.
- Developing Branch Action plan that will effectively improve branch CIQ and drive revenue and loyalty that will results in achievement of set goals.
- Network effectively inside and outside the branch thought branch events and community involved events.
- Motivate individuals/delegate and follow up on activities and hold individuals accountable for results.
- Drive the employee engagement experience. Coach employees to achieve performance and activity expectations.
- Recruited, trained, and developed sales staff to enhance branch performance.
- Managed staff scheduling, hiring and training processes.
- Established strong working relationships with external partners such as vendors and suppliers.
- Participated in community events to promote brand awareness.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Planned work schedules to maintain adequate staffing levels.
Marketing Manager/Studio Manager/ Personal Assistant
Donerite LLC
Decatur
11.2009 - 01.2012
- Consulted with clients to determine their needs and priorities
- Managed phone lines, answer calls, record messages, return messages
- Collected payment for services./ Cashier/customer services/sales
- Implement rules and regulations of company./ Implement new sales strategies
- Expedited communication between upper level management and general personnel
- Book Talent/Cold Call Sales/ Location shoots
Local Manager
Cherry Hill Photo
Morrow
11.2007 - 01.2009
- Interviewed hired and trained personnel and consulted with clients to determine their needs and priorities.
- Collected payments for services./ Cashier/customer services/sales
- Implement rules and regulations of company.
- Demonstrated effective leadership, skillful communication, negotiations, and encouraged team concepts.
- Ensured excellent customer service.
Manager
Atlantic Portrait Company
Lawrenceville
06.2005 - 10.2007
- Work with professionals to complete demanding photography projects.
- Serve as liaison between trusted clients and dedicated employees/ management.
- Trusted with bank runs and handled additional monetary transactions such as purchases and payroll.
- Conduct training sessions for colleagues coaching them on new and effective photography techniques.
- Perform bi-weekly evaluation of staff.
- Trusted key holder to open and close studio.
- Cashier/customer services/Cold Call Sales/Face to Face Sales
Education
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ07.2022
Associate of Arts - Business Fundamentals
University of Phoenix
Phoenix, AZ05.2019
Early Childhood Education -
Atlanta Technical College
Atlanta, GA12.2002
State of GA
Skills
- Customer Service
- Team Leadership
- Business Development
- Revenue Generation
- Regulatory Compliance
- Financial Expertise
- Coach and Develop Team
- Facilitator / Oral Presenter
- Diligence
- Creative Problem solving
- Manage Operations
- Safety procedures
- In-flight service
- Emergency response
- Relationship management
- Team oversight
- Reliability and punctuality
- Verbal and written communication
- Top talent recruiting, hiring, and retention
Timeline
Flight Attendant
Delta Airlines
06.2022 - Current
Store Manager
Victoria//Verizon
03.2020 - 01.2022
Branch Manager
PNC Bank
06.2012 - 05.2019
Marketing Manager/Studio Manager/ Personal Assistant
Donerite LLC
11.2009 - 01.2012
Local Manager
Cherry Hill Photo
11.2007 - 01.2009
Manager
Atlantic Portrait Company
06.2005 - 10.2007
Bachelor of Science - Management
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
Early Childhood Education -
Atlanta Technical College
State of GA