CHARLOTTE BROWN Rooks
MCDONOUGH
Summary
A dynamic, results-oriented Restaurant Manager offering focused leadership to drive profitability and sales in highly competitive markets. Consistently achieves performance goals through enthusiasm, tenacity and initiative, which complement knowledge / expertise in the following areas
Overview
19
19
years of professional experience
Work History
Cabin Service Agent In Charge (AIC)
Delta Air Lines
06.2022 - Current
- Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits
- Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft
- Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements
- Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion
- Service aircraft lavatories in accordance with current safety procedures
- Repeatedly bend and lift to clean and/or search all required areas
- Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards
- Practice safety-conscious behaviors in all operational processes and procedures.
AGM General Manager
Mack II (Phillips Seafood)
05.2013 - 06.2022
- Directed staff and conducted mid and annual performance evaluations
- Coordinated sales distribution by establishing sales territories, quotas and goals
- Trained new employees, as well as general staff on new procedures to ensure safety and superior customer satisfaction and the highest food quality
- Maintained budgets and payroll records and reviewed financial transactions
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitored compliance with health and fire regulations regarding food preparation and serving
- Assisted subordinates and supervisors in identifying and resolving problems.
FOH-Manager
Jackmont Hospitality Franchise Organization
05.2005 - 06.2011
- Manage all areas of operations for a specific department within the front of house, including marketing and human resources, while ensuring the Company's standards of quality, service and operations are maintained
- Manage operations during scheduled shifts that include daily decision-making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
- Used the Gold Selection process to interview all FOH hourly employees, ensuring employees hired meet Company standards
- Staff, train and develop FOH hourly employees through orientations, ongoing feedback, and establishment of performance expectations
- Contributed to one of the most profitable stores in the Atlanta airport, with 9 million in annual sales maintaining a gross profit of 40%
- Introduced wine seminars for servers, strengthening knowledge of offerings, which dramatically increased wine sales.
Education
B.S. Business Management and Human Resources -
UNIVERSITY of Phoenix
Atlanta, GAPastry Chef -
Escoffier School of Culinary Art
Boulder, CoSkills
- Advanced Microsoft Office Skills
- POS systems
- Food safety certified
- CPR Certified
- Leadership: Senior Manager
- Records & Reports Management
- Project & Office Management
- Operations Management
Timeline
Cabin Service Agent In Charge (AIC)
Delta Air Lines
06.2022 - Current
AGM General Manager
Mack II (Phillips Seafood)
05.2013 - 06.2022
FOH-Manager
Jackmont Hospitality Franchise Organization
05.2005 - 06.2011
B.S. Business Management and Human Resources -
UNIVERSITY of Phoenix
Pastry Chef -
Escoffier School of Culinary Art
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