Charlotte Mathis
Claxton
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Harry's BBQ & Seafood. Skilled in operating cash registers with exceptional accuracy and mentoring team members, demonstrating strong work ethic and team collaboration. Achieved positive feedback through excellent customer relations and service excellence, significantly contributing to repeat business and loyalty.
Friendly and reliable with positive attitude and excellent customer service skills. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Harry's BBQ & Seafood
07.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Dairy Queen Grill & Chill
05.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Claxton High School
Claxton, GA05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
Timeline
Cashier
Harry's BBQ & Seafood
07.2023 - 08.2024
Cashier
Dairy Queen Grill & Chill
05.2021 - 07.2023
High School Diploma -
Claxton High School
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