Charlotte Thompson
Covington
Summary
Highly organized, service-focused professional with 20+ years of supervisory, customer service, and operational management experience across healthcare, hospitality, and laboratory environments. Skilled in resident relations, conflict resolution, training staff, managing budgets, maintaining compliance, and supporting daily operations. Experienced in building strong community relationships and maintaining high occupancy levels from prior hospitality/property management work. Seeking to bring strong leadership, customer service excellence, and operational discipline to the Assistant Manager role at Covington Crossings.
Overview
24
24
years of professional experience
Work History
Lead Quality Control Scientist/Technician II
Takeda Pharmaceuticals
08.2022 - 10.2025
- SME for multiple methods; handled complex investigations and troubleshooting.
- Responsible for training, onboarding, instrumentation qualification, and safety compliance.
Medical Laboratory Scientist-Supervisor
Pain Management Clinic
01.2017 - 01.2022
- Supervised staff, managed certifications/inspections, budgets, and customer service.
- Additional laboratory roles available upon request or in main resume.
Assistant Manager / Front Desk & Guest Relations
Pascagoula Extended Stay Hotel
01.2002 - 01.2005
- Assisted with daily operations of a high-occupancy extended stay property.
- Maintained stable occupancy rates and resolved guest concerns promptly.
- Handled check-ins, payments, resident records, and service escalations.
- Built strong guest relations and ensured positive long-term stays.
- Trained and supervised front-desk and housekeeping staff.
- Assisted with scheduling, inventory, vendor communication, and after-hours calls.
Education
Associate of Applied Science - Medical Laboratory Technology
MGCC
01.2005
Associate of Applied Technology - Human Services
MGCC
01.2005
Skills
- Laboratory techniques
- Sample preparation
- Meticulous Record-keeping
- Quality management systems
- Costumer Service
- Supervisor
HONORS & AWARDS
Six Sigma Yellow Belt, National Lab Magazine Feature, ASCLS Bowl Winner, Academic Honors.
Timeline
Lead Quality Control Scientist/Technician II
Takeda Pharmaceuticals
08.2022 - 10.2025
Medical Laboratory Scientist-Supervisor
Pain Management Clinic
01.2017 - 01.2022
Assistant Manager / Front Desk & Guest Relations
Pascagoula Extended Stay Hotel
01.2002 - 01.2005
Associate of Applied Technology - Human Services
MGCC
Associate of Applied Science - Medical Laboratory Technology
MGCC