Charlotte Thompson
Covington,Ga
Summary
Initiative-taking Clinical Medical Laboratory Technician Supervisor with over 20 years of technical expertise in Blood Banking, Urinalysis, Hematology, Coagulation, Chemistry, Microbiology, Immunology/Serology, Urine Toxicology, and Pharmaceutical Testing. Proven ability to oversee laboratory operations, maintain regulatory compliance, and ensure high-quality testing standards. Adept at managing teams, implementing process improvements, and improving lab efficiency.
Overview
20
20
years of professional experience
Work History
Lead Quality Control Technician II
Takeda Pharmaceuticals
08.2022 - 10.2025
- Perform advanced assays requiring precise analytical skills and understanding of microbiology and chemistry principles
- Owned deviations, LIR’s (laboratory Investigations Reports) and OOS/OOL Investigations
- Recognized as the SME for multiple methods within the IG Plate Pod testing group.
- Contributor for numerous protocol studies that include but are not limited to Method Validation, Kit testing qualifications and onboarding of Cuvitru products.
- Provide cross-functional support for the IG Serology Pod
- Qualified Trainer for the IG group for the Quality Control Department
- Maintain data Integrity and ensure compliance with company SOPs and specification, FDA, GLP and GMP regulations
- Played a key role in updating Standard Operating Procedures (SOPs) and Form revisions to enhance procedure clarity and compliance
- Perform On-Boarding of Instrumentation and cross functional testing support
- Support vendors, calibrate, maintain and troubleshoot equipment to ensure equipment daily functionality.
Supervisor
Pain Management Clinic
07.2017 - 03.2022
- Supervised and coordinated a team of 1-4 employees
- Supervised all operations of a high-complexity drug toxicology laboratory
- Managed daily laboratory functions, including opening and closing procedures
- Oversaw and ensured compliance with CLIA and COLA certification requirements
- Conducted drug testing using AU400 and AU480 analyzers
- Developed and implemented training protocols and standard operating procedures (SOPs)
- Managed laboratory inventory, budgeting, and cost control
- Oversaw customer complaints and facilitated resolutions
- Negotiated contracts and managed vendor relationships
- Monitored quality control, ensured proper maintenance of lab equipment, and conducted urine assay testing.
- Medical Laboratory Supervisor – High Complexity Laboratory
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Supervisor
Roswell Pain Physicians
03.2016 - 06.2017
- Managed lab operations including opening/closing
- Performed urine sample tests on Global 240 Analyzer
- Maintained quality control and lab equipment
- Conducted validations and certifications (API, CLIA/COLA)
- Oversaw customer complaints and special projects
- Played a key role in updating Standard Operating Procedures (SOPs) and Form revisions to enhance procedure clarity and compliance.
- Medical Laboratory Technician
Medical Laboratory Technician
Kidney Hypertension Clinic/ACCULAB
02.2015 - 02.2017
- Conducted diagnostic testing and reported results prompt manner
- Managed lab operations including opening/closing and quality control
- Performed venipuncture and phlebotomy procedures.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Followed safety protocols to maintain safe and secure laboratory environment.
Toxicology Lab Supervisor
National Pain Corporation
06.2015 - 03.2016
- Managed lab operations and Quality Control and Quality Assurance
- Performed validation and API studies, resolved customer complaints
- Played a key role in updating Standard Operating Procedures (SOPs) and Form revisions to enhance procedure clarity and compliance
- Evaluated urine samples on BS-200 Analyzer and Olympus AU 400.
- Medical Laboratory Technician
- Conducted CAP studies and performed daily quality control runs and biannual CVM tests.
- Maintained equipment and facilities in good working order.
- Created quality control reports on monthly basis.
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- Directed quality assurance standards to maximize results.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Collaborated with other healthcare professionals to develop new procedures and protocols.
Medical Laboratory Technician
Northside Pediatrics Children’s Clinic
12.2011 - 08.2013
- Conducted pediatric patient blood draws and various assays
- Demonstrated strong compassion and care for pediatric patients
- Conducted diagnostic testing and reported results timely manner
- Managed lab operations including opening/closing and quality control
- Performed venipuncture and phlebotomy procedures.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Utilized various medical laboratory equipment to conduct tests and analyses.
Shift Manager
Keesler Air Force Base
07.2007 - 05.2011
- Served as Phlebotomy Trainer and Team Lead for blood drives, supervising and training 10-12 employees at a time.
- Conducted microbiological testing, including plating, reading specimens, and recording results in the DBSS system for various sample types (sputum, stool, throat, urine, fungal, viral, and bacterial).
- Operated the BacT/Alert automated microbial detection system for identifying microorganisms in blood, sterile body fluids, and mycobacterium.
- Performed serological assays for antigen and antibody detection, including Immunofluorescent tests, EIA, ELISA, and RIA.
- Conducted Blood Bank assays, such as: Serological detection of syphilis, ABO group and Rh typing, Antibody screening, Hepatitis B & C testing, Total Cytomegalovirus Antibodies (IgG/IgM), HIV Types 1 and 2 antigen and synthetic peptide detection, Confirmatory assays for HIV (Western Blot), Human T-Lymphotropic Virus (HTLV) Types I & II, Nucleic Acid Testing (NAT) for West Nile Virus, Performed hematology testing using both automated and manual procedures.
- Successfully completed DBSS program training, covering system operations, healthcare team coordination, military group interactions, phlebotomy training, patient registration, inventory management, manufacturing, and shipping.
- Served as Phlebotomy Trainer and Team Lead for blood drives, supervising and training 10-12 employees at a time.
- Registered donors, performed phlebotomies, and collected blood using automated instruments in compliance with Keesler AFB Standard Operating Procedures (SOPs).
- Authored Standard Operating Procedures (SOPs) for the Donor Center.
- Aided in donor recruitment and scheduling to maintain adequate blood supply.
- Provided exceptional customer service to both internal and external stakeholders.
- Managed patient testing result folders, ensuring accurate entry and verification of donor test results.
- Manufactured blood products, including packed red blood cells and plasma, and labeled and shipped blood products to Afghanistan.
- Adhered to all government standards, policies, and safety guidelines to maintain compliance with regulatory requirements.
- Medical Laboratory Technician for Luke & Associates (Government Contractor) – Keesler Air Force Base Blood Donor Center & Medical Hospital
Medical Laboratory Technician-Shift Lead
Internal Medicine of Spring Hill Memorial Hospital
10.2006 - 06.2007
- Conducted diagnostic testing and reported results timely manner
- Managed lab operations including opening/closing and quality control
- Performed venipuncture and phlebotomy procedures.
Medical Laboratory Technician
Greene County Hospital
04.2006 - 09.2006
- Performed diagnostic testing and reported results accurately
- Managed lab operations and followed safety protocols.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Utilized various medical laboratory equipment to conduct tests and analyses.
Education
Associate of Applied Science - Medical Laboratory Technology
Mississippi Gulf Coast College
Mississippi05.2005
Associate of Applied Technology - Human Services
Mississippi Gulf Coast College
Mississippi05.2005
Skills
- Calibration procedures
- Safety compliance management
- Efficiency in testing methodologies
- Skilled in various software applications
Accomplishments
- Implemented a comprehensive quality improvement program that brought a struggling laboratory into full compliance with CLIA/COLA accreditation standards.
Honors/Awards/Certifications
Six Sigma Yellow Belt Certification (2025), First round pick for the new 2024 Here to Shadow (H2S) Program participant (2024), Environmental Health and Safety Committee - Secretary (2024), Building Asian Leaders Committee (BAL)-2024-Present, Black Leaders Committee (BLC)-Member 2024-Present, Healthcare Businesswoman’s Association (HBA)-Member 2025-Present, Participated in Virology Trials at Keesler Air Force Base, featured in National Lab Magazine, Winner of the ASCLS Student Bowel Competition, Team-B (2005), Mississippi Gulf Coast College Vice Presidents List (2002-2004), Mississippi Gulf Coast College Presidents List (2005), Vice President of the Medical Laboratory Program (2004), President of the Medical Laboratory Program (2005)
Timeline
Lead Quality Control Technician II
Takeda Pharmaceuticals
08.2022 - 10.2025
Supervisor
Pain Management Clinic
07.2017 - 03.2022
Supervisor
Roswell Pain Physicians
03.2016 - 06.2017
Toxicology Lab Supervisor
National Pain Corporation
06.2015 - 03.2016
Medical Laboratory Technician
Kidney Hypertension Clinic/ACCULAB
02.2015 - 02.2017
Medical Laboratory Technician
Northside Pediatrics Children’s Clinic
12.2011 - 08.2013
Shift Manager
Keesler Air Force Base
07.2007 - 05.2011
Medical Laboratory Technician-Shift Lead
Internal Medicine of Spring Hill Memorial Hospital
10.2006 - 06.2007
Medical Laboratory Technician
Greene County Hospital
04.2006 - 09.2006
Associate of Applied Science - Medical Laboratory Technology
Mississippi Gulf Coast College
Associate of Applied Technology - Human Services
Mississippi Gulf Coast College