Charlyn N. Brantley
East Dublin
Summary
Experienced medical administrative specialist skilled in crisis management and patient care coordination. Expertise in navigating complex legal and operational challenges, ensuring compliance with regulations, and fostering interdisciplinary collaboration to enhance service delivery and patient outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Officer of the Day (AOD)/Medical Administrative Specialist
Carl Vinson Veterans Hospital
11.2022 - Current
- Represented both the Medical Center Director and the Chief Health Administration on all administrative matters during non-standard tours of duty.
- AOD has delegated full authority and responsibility to exercise the Medical Center Director's prerogative and the Chief, Health Administration pertaining to the lawful retention of Veterans in VAMC.
- Process administrative issues surrounding beneficiary death, serious illness cases, elopements, suicide, assaults, death on arrival, homicide, code blue, cost recovery matters, and facility or community disasters.
- Coordinate resolution of medical legal problems concerning the medical center.
- Maintains continuity of functions and provides full medical administrative support during other than the normal tours of duty to clinical and administrative medical center staff; responsible for achieving management objectives and supporting decisions of mgt in carrying out duties; provide tech guidance necessary to meet procedural, legal and administrative requirement relating to care and treatment of patients, to achieve optimum use of resources.
- Scheduling/arranging transportation for different donor programs. Some examples are Liver, MTU/Oncology Bone Marrow. LIVER, MTU/ONCOLOGY BONE MARROW.
- Coordinates with VA Police to enforce Medical Center policies regarding access into protected areas after regular duty hours.
- Working in conjunction with Descendent Affairs and Funeral homes to help process all administrative tasks while planning for the deceased to be taken to the morgue or to a funeral home of choice. Make appropriate arrangements with organizations such as Sight Life Eye Bank for cornea donations and autopsy requests.
- Determines appropriateness of notifying the medical examiner of unusual deaths.
- Contact clinical stakeholders to inform of the veteran's death, chaplain, case management & Social Work etc.
- Follows directive VHA Directive 1907.07 and local policies on scanning.
- Investigates unusual incidents occurring during tour involving welfare, injury, abuse of patients, loss of personal property, and infractions of VAMC rules.
- Ensures Electronic Health Record (HER) systems are operational. Notifies appropriate office of Information Technology (OIT) staff of incidents. Is knowledgeable of downtime procedures when systems are offline and provide support to clinical staff on site.
- Delegated full authorities of the chief, HAS for administrative activities occurring on tour.
- Delegated full authorities to act on behalf of executive management to initiate actions dealing with any disaster situation, in accordance with hospital-wide disaster plan.
- Responded to emergencies, determined priorities, and authorized services, supplies, and personnel.
- Interprets VA rules and regulations relating to determining legal entitlement to benefits relating to hospitals, nursing home, dental, DOM, outpatient, and non-VA care, prosthetic appliances, patient admissions, discharge and transfer, and beneficiary travel.
- Provide administrative authority, guidance, and advice to the Medical Officer of the day (MOD), and all other clinical staff concerning administrative matters.
- Provided orientation and technical guidance to physicians on VA policies and procedures, enhancing adherence and understanding.
- Oversee determination of applicant's eligibility, obtaining income and insurance information for appropriate applicants, counseling veterans with respect to assignment of priority groups and copayment available. Respond to emergencies, determine priorities and nature of actions to be taken; authorize service, supplies, and personnel, notified authorities as situation dictates.
- Approves and coordinate tests/procedures/transfers to other VA medical centers or non-VA facilities when care is not available at this medical center.
- Locate available source and authorize VA payment of services at community Hospitals, to resolve in accordance with established policy.
- Coordinate patients' referrals and transfers to and from the Medical Center.
- Facilitate urgent transportation if needed, to include flights for VA organ transplants candidates being sent out of states.
- Proficiency in the use of Emergency Dept. Information System (EDIS) and the management System (BMS) for entry of required information on emergency dept. patients and movement.
- Prepare daily electronic Gains and losses Sheet, and other related statistical reports.
- Proficient in use of BMS for current bed inventory, obtains beds availability for treatments needs.
- Provide daily written report/log of all activities during tour of duty.
- Provide compassionate and sympathetic explanation of death and burial benefits to family and next-of-kin.
- Compiled and delivered written and verbal reports on beneficiary and employee concerns, including safety issues.
- Ensure that Vista System is operational, evaluates and resolves computer related problems as directed by IRM.
- Ensuring SOPs and policies are up-to-date and accurate.
- Providing training covering a wide variety of topics in well-established areas of subject-matter fields.
- Serves as a subject matter expert for data management and validations.
- Serves as the administrative authority during other than regular business hours on all issues involving the enrollment and eligibility determination process.
- Coordinated all inquiries received by the VA medical facility during regular business hours with the appropriate personnel.
- Coordinates with VA crisis line and VISN or regional Nurse Advise Line in assisting Veterans in an emergent or crises situations.
- Receives and responds to non-routine patient inquiries and other administrative inquiries from concerned Veterans, families, visitors, law enforcements officials, representative from private Hospitals, Veterans Service Organization (VSO) representatives, VA Central Office, Congressional Offices, military personnels, private Physicians, media, and the public.
- Prepares accurate daily Gains & Loss (G&L) Sheet and other related bed control statistical reports.
- Provides daily report/log of all activities occurring during the off tour.
- Serving as an Advisory Resource to all personnel assigned to other than normal tours of duty, such as Medical Clerks, Telephone Operators, File room Personnel, Admitting and Clinic Clerks, Health Benefits Advisors.
- Processed beneficiary travel claims and scanned 10-10EZ enrollment applications into the VES system efficiently.
- Supervised daily operations to ensure compliance with healthcare regulations and patient care standards.
- Trained and mentored staff on best practices for patient interactions and documentation processes.
- Developed and implemented process improvements to enhance service delivery and operational efficiency.
- Coordinated interdisciplinary team meetings to discuss patient care strategies and resolve issues promptly.
- Oversaw inventory management systems, maintaining accurate supply levels for medical equipment and resources to support patient care.
- Led initiatives aimed at improving patient satisfaction through feedback collection and response strategies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Collected, arranged, and input information into database system
Health Technician Urgent Care Unit
Carl Vinson Veterans Hospital
11.2017 - 01.2022
Monitor Technician/Unit Secretary/ PCA
Fairview Park Hospital
07.2011 - 01.2018
Health Technician ICU/15B
Carl Vinson Veterans Hospital
08.2014 - 11.2017
Medical Receptionist/Monitor Technician/Clinical Technician
Medical Center of Central GA
09.2009 - 02.2012
Bookkeeping Technician
El Shaddai – DWXI PPFI
03.1999 - 09.2005
Education
BS in Nursing (BSN) Attending - Nursing
Middle Georgia State College University
Cochran, Georgia02-2028
Bachelor of Science - Accounting & Finance (Diploma)
Garcia College
Aklan, Philippines03-1999
Skills
- Clinical Patient Flow Knowledge
- Scheduling/Cancelling appointments
- Scheduling manager
- Integrated Scheduling Solution
- National Switchboard Operator
- CV VAMC Switchboard Operator
- VetRide & Beneficiary Travel
- Veterans Enrollment System
- Critical Care Tech
- Policy & Procedure Compliance
- Medical SOP compliance
- Confidentiality protocols
- Information verification
- Process Improvement
- Resource Allocation
- Strategic planning
- Detail-oriented organization
- Organizational multitasking
- Inventory software proficiency
- IMPACT (Inventory tracking)
- CPRS & EDI Systems, JLV, Vista Imaging & ICB
- Microsoft Office proficiency
- Spreadsheets, Canva & Windows 10, VISTA,
- Skype for Business and Microsoft Teams
- Internet Explorer , Chrome & Edge
- Strong work Ethic
- Self-motivation and learning
- Analytical problem solving
- Exceptional Customer Service Skills
- Written and verbal communication
- SPECIALIZED SKILLS
- MAS National Training & Strategic Planning
- Medical SOP compliance
- Patient Movement Management
- Process Improvement
- Resource Allocation
Languages
- Fluent in English
- Tagalog
- Some Spanish
Certification
Contracting Officer Representative 1 & 11
Virtual Aspiring Supervisors Program
Timeline
Administrative Officer of the Day (AOD)/Medical Administrative Specialist
Carl Vinson Veterans Hospital
11.2022 - Current
Health Technician Urgent Care Unit
Carl Vinson Veterans Hospital
11.2017 - 01.2022
Health Technician ICU/15B
Carl Vinson Veterans Hospital
08.2014 - 11.2017
Monitor Technician/Unit Secretary/ PCA
Fairview Park Hospital
07.2011 - 01.2018
Medical Receptionist/Monitor Technician/Clinical Technician
Medical Center of Central GA
09.2009 - 02.2012
Bookkeeping Technician
El Shaddai – DWXI PPFI
03.1999 - 09.2005
BS in Nursing (BSN) Attending - Nursing
Middle Georgia State College University
Bachelor of Science - Accounting & Finance (Diploma)
Garcia College