Charmaine Spivey
Columbus
Summary
Disciplined and empathic individual with thorough knowledge of customer service and conflict resolution seeking a client service representative position.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Mavis Tire
Columbus
09.2024 - 01.2025
- Service tech / writer
- Wrote up the cars for what they needed
- Services be hike for oil changes, tire rotation, tire pressure , lighting guts and more
- Sssistant with ointment scheduling and ordering of vehicle parts
- Assist with assembly line and production line operations, utilizing basic hand tools to assemble automotive components.
Claims Associate
State Farm
Dunwoody
12.2023 - 07.2024
- Did photo estimates for to see vehicle damage price
- Establish liability to claimant and claimed
- Called auto repair shops to assist. With damages per vehicle
- Assistanted alternate insurance agent with liability and insurance rates to finish close account
CC service advocate
Oak Street Health
San Antonio
03.2022 - 01.2023
- Handling calls for patients, nurses and doctors!
- Referring Triage nurses and or Specialist! Request DME for patients and etc
Customer Service Officer
omni
05.2022 - 01.2023
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Providing services for fraudulent claims and escalations
- Immediate customer service and action
Customer Service Project Manager
Mass Markets
11.2020 - 05.2022
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Uphold quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Audited customer account information to identify issues and develop solutions
- Set clear expectations and helped employees pursue optimal paths for achieving each target
Customer Service Representative
Best Buy
01.2020 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Uphold quality control policies and procedures to increase customer satisfaction
Customer Service Analyst
Independence Blue Cross
Philadelphia
07.2019 - 01.2020
- Analyze provider and client medical insurance claim issues to provide appropriate solutions
- Ensure quality requirements, under federal and state regulations, are achieved by following workflows for assigned tasks
- Prepares requests to be forwarded to the correct department to ensure goals are met
- Deliver prompt and professional assistance and knowledge of individualized policies for over 1,000 clients
Outbound Call Center Representative
MedRisk
King of Prussia
03.2019 - 07.2019
- Makes 100 outbound calls in a timely manner by taking the correct action to help clients
- Ensure quality requirements are achieved by following workflows for assigned tasks
- Prepares requests to be forwarded to the correct department to ensure goals are met
- Acquires all knowledge on the claim workflows applicable to provide exceptional service to providers and clients
Call Center Representative
Life Wireless
Covington
09.2018 - 02.2019
- Manages approximately 100-150 inbound calls in an expeditious manner daily
- Obtains client information and compares it to the correct eligibility requirements
- Identifies and troubleshoots customer's needs, clarifies information and provides appropriate resolutions and alternatives
- Keeps concise, detailed notes of each phone call to ensure proper action is taken
Customer Service Team Leader
Publix
Snellville
11.2016 - 09.2018
- Provides premier customer service, to include assisting customer by conflict resolution
- Prevents monetary losses by using attention to detail in a fast-paced environment
- Cash handling experience includes balancing an average of up to $40,000 in cash daily
- Complied weekly monetary reports and records for store managers
Education
High School Diploma -
Austin High School
El Paso, TX05-2015
Skills
- Ability to navigate multiple computer systems and applications effectively
- Clerical skills
- Military experience providing customer service
- Fluent in Microsoft Word
- Fluent in Excel
- Fluent in Publisher
- Fluent in PowerPoint
- Fluent in Google Docs
- Customer Service
- Data Entry
- Enthusiastic
- Friendly
- Fast learner
- Flexible
- Microsoft Outlook
- Sales
- Communication skills
- Upselling
- Assembly
- Manufacturing
- Communication
- Computer literacy
- Time management
Timeline
Assistant Manager
Mavis Tire
09.2024 - 01.2025
Claims Associate
State Farm
12.2023 - 07.2024
Customer Service Officer
omni
05.2022 - 01.2023
CC service advocate
Oak Street Health
03.2022 - 01.2023
Customer Service Project Manager
Mass Markets
11.2020 - 05.2022
Customer Service Representative
Best Buy
01.2020 - 11.2020
Customer Service Analyst
Independence Blue Cross
07.2019 - 01.2020
Outbound Call Center Representative
MedRisk
03.2019 - 07.2019
Call Center Representative
Life Wireless
09.2018 - 02.2019
Customer Service Team Leader
Publix
11.2016 - 09.2018
High School Diploma -
Austin High School