Charnesta Watkins
Atlanta
Summary
Detail-oriented HR, customer service, and health profession student with 5+ years of experience in employee relations, CRM systems, and conflict resolution. Currently pursuing an Associate of Science in Nursing at Georgia State University, bringing academic knowledge in healthcare systems, medical terminology, and patient care concepts. Skilled at managing sensitive information, guiding individuals through complex processes, and delivering empathetic support in both workplace and health-related settings.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Asurion
05.2022 - 10.2024
- Delivered customer support via phone and digital platforms with empathy and accuracy.
- Applied problem-solving skills to resolve technical and account-related concerns.
- Documented sensitive data in compliance with privacy regulations.
Human Resource Associate
Asurion
09.2021 - 05.2022
- Administered FMLA, sick, and disability leave policies in compliance with HIPAA and privacy regulations.
- Guided employees through leave processes while maintaining accurate confidential records.
Customer Service Representative
Maximus
06.2021 - 09.2021
- Assisted clients with IRS forms and eligibility questions for tax credits.
- Ensured strict compliance with IRS privacy standards while handling sensitive information.
Customer Care Representative
AT&T Wireless
08.2020 - 02.2021
- Processed orders, managed accounts, and resolved service issues efficiently.
- Logged customer interactions in CRM platforms to improve support outcomes.
Assistant Manager
White House Black Market
01.2017 - 03.2019
- Supervised staff, scheduling, and training to enhance team productivity.
- Managed cash handling, deposits, and daily sales reporting.
Education
Associate of Science - Nursing
Georgia State University
Atlanta, GAHigh School Diploma - undefined
Maynard Holbrook Jackson High School
Atlanta, GA05.2014
Skills
- Team leadership and development
- Analytical problem-solving
- Time management
- CRM and POS system proficiency
- Documentation management
- Health Professions Coursework:
- - Medical Terminology
- - Health Policy & Ethics
- - Anatomy & Physiology Fundamentals
- - Patient Communication & Care Coordination
Timeline
Customer Care Representative
Asurion
05.2022 - 10.2024
Human Resource Associate
Asurion
09.2021 - 05.2022
Customer Service Representative
Maximus
06.2021 - 09.2021
Customer Care Representative
AT&T Wireless
08.2020 - 02.2021
Assistant Manager
White House Black Market
01.2017 - 03.2019
High School Diploma - undefined
Maynard Holbrook Jackson High School
Associate of Science - Nursing
Georgia State University