Chartaina Collins
Dallas,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
GCIC Specialist
Cobb County Police Department
09.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Receives reviews, prepares and/or processes documents such as police incident reports.
- Updates database information.
- Utilizes Georgia Crime Information Center and National Crime Information Center terminals.
- Enters information regarding tags, missing persons and stolen property.
- Conducts background and criminal histories.
- Managed 10-20 incoming calls, and hits per day.
Senior Production Technician
Luxottica
03.2017 - 08.2023
- Promptly documented and reported all defective equipment and hazardous conditions.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected finished products for quality and adherence to customer specifications.
- Assembled parts and components using mounting techniques.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Assembled glasses according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
Manager/Cashier
Grands Convenience Stores
11.2005 - 07.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Mentored new sales associates to contribute to store's positive culture.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Certificate - Medical Billing And Coding
University of Georgia
Athens, GA03.2025
Certificate - Paralegal
Kennesaw State University
Kennesaw, GA12.2013
High School Diploma -
Lovejoy High School
Hampton, GA06.2000
Skills
- Materials handling
- Testing and troubleshooting
- Product Assembly
- Repair
- Hand Tools
- Assembly protocols
- Customer Relations
- Quality Assurance
- Quality Assessment
- Proficient in Software
- Customer service
- Time management
- Organizational skills
- Attention to detail
Timeline
GCIC Specialist
Cobb County Police Department
09.2023 - Current
Senior Production Technician
Luxottica
03.2017 - 08.2023
Manager/Cashier
Grands Convenience Stores
11.2005 - 07.2019
Certificate - Medical Billing And Coding
University of Georgia
Certificate - Paralegal
Kennesaw State University
High School Diploma -
Lovejoy High School
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