Chase Brown
Atlanta
Summary
Multifamily property management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively. Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Greystar Property Management
11.2022 - Current
- Coordinated resident events to enhance community engagement and create relationships among tenants.
- Assisted in managing leasing processes, ensuring accuracy in documentation and compliance with policies.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Supported property manager by preparing monthly and weekly reports that tracked occupancy, rent collection, and budget performance.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Provided excellent customer service by promptly addressing resident inquiries and resolving maintenance issues.
- Supported property marketing efforts through social media campaigns and promotional materials distribution.
Trainer
Goldoller Realestate Investments
04.2022 - 11.2023
- Developed and delivered training programs for diverse property management.
- Assessed training needs and implemented solutions to improve employee performance.
- Streamlined onboarding processes for new employees, reducing integration time significantly.
- Assisting in property aquisitions and training new staff memebers on company policies.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Assistant Community Manager
GoldOller Realestate Investments
08.2020 - 11.2023
- Coordinated resident events to enhance community engagement and foster relationships among tenants.
- Maintained accurate records of tenant interactions and property maintenance requests using property management software.
- Collaborated with vendors to schedule repairs and inspections, optimizing operational efficiency across the property.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Leasing Agent
GoldOller Realestate Investments
08.2020 - 11.2023
- Facilitated leasing process by conducting property tours and responding to inquiries.
- Managed tenant relationships, ensuring satisfaction and retention through effective communication.
- Developed marketing strategies to enhance property visibility and attract prospective tenants.
- Analyzed market trends to provide insights for pricing strategies and occupancy rates.
- Coordinated lease documentation, ensuring compliance with legal requirements and company policies.
- Trained new leasing staff on operational procedures and customer service best practices.
Team Lead
Academy Sports Outdoors
02.2017 - 08.2021
- Led team in achieving operational goals through effective staff training and performance management.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Implemented safety protocols, resulting in improved workplace conditions and reduced incidents.
- Developed and maintained schedules to optimize workforce efficiency and maintain customer service standards.
- Handled all accounts payable and receivable.
Marketing Coordinator
Academy Sports Outdoors
02.2018 - 09.2020
- Developed and implemented marketing campaigns to enhance brand visibility and customer engagement.
- Coordinated promotional events, ensuring alignment with seasonal strategies and target audience preferences.
- Analyzed market trends and competitor activities to inform strategic marketing decisions and initiatives.
- Planned and executed internal and external marketing events.
- Completed PlanOGrams
Education
High School Diploma -
Woodland High School
Stockbridge, GASkills
- Payment processing
- Records and database administration
- Creative strategies in collecting past due rental payments
- Strong Interpersonal and communication skills
- Time management
- Fluent with Yardi Voyager and Real Page products
- Fairhousing
- Adaptable and willing to learn
- Problem solving
- Microsoft Products
Certification
Fair Housing
Timeline
Assistant Community Manager
Greystar Property Management
11.2022 - Current
Trainer
Goldoller Realestate Investments
04.2022 - 11.2023
Assistant Community Manager
GoldOller Realestate Investments
08.2020 - 11.2023
Leasing Agent
GoldOller Realestate Investments
08.2020 - 11.2023
Marketing Coordinator
Academy Sports Outdoors
02.2018 - 09.2020
Team Lead
Academy Sports Outdoors
02.2017 - 08.2021
High School Diploma -
Woodland High School