Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Matthew Hensley

Villa Rica

Summary

I'm a highly motivated individual with various skills & certifications. From maintaining and developing key sales tactics, customer service interactions and machinery knowledge to emergency medical and rescue situations, I have maintained a level of proficiency and professionalism throughout. Striving to always push myself mentally and physically to be a better person, coworker, and team player.

Overview

11
11
years of professional experience

Work History

Firefighter/AEMT

Paulding County Fire/Rescue
09.2023 - Current
  • Responded to emergency calls, executing firefighting and rescue operations efficiently.
  • Operated fire suppression equipment, ensuring readiness during critical situations.
  • Conducted regular inspections of firefighting gear, maintaining compliance with safety standards.
  • Assisted in training new recruits on firefighting techniques and safety protocols.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.

Sales Representative/Warehouse

Southern Carpet Wholesale
04.2019 - 09.2023
  • Cultivated strong customer relationships to enhance client satisfaction and retention.
  • Conducted product demonstrations to educate customers on carpet options and benefits.
  • Collaborated with team members to develop effective sales strategies and promotional campaigns.
  • Analyzed market trends to identify new business opportunities and improve sales tactics.
  • Trained and mentored junior sales staff on product knowledge and customer engagement techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Exceeded sales targets through effective planning and goal setting.

Territory Service Representative

Kelloggs/Keebler Snacks
03.2015 - 04.2019
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed territory logistics, ensuring timely service delivery and inventory management.
  • Implemented process improvements resulting in enhanced operational efficiency and reduced downtime.
  • Trained and mentored new representatives on company policies and best practices for service excellence.
  • Maintained accurate records of all service activities, enabling data-driven decision making for continuous improvement.
  • Organized regional events to showcase company offerings and strengthen brand visibility in the market.
  • Increased customer satisfaction by promptly addressing and resolving service issues.
  • Monitored inventory levels at client sites, ensuring adequate stock was maintained to prevent disruptions in service or operations.

Grocery Stock Clerk

Publix Grocery Store
01.2014 - 01.2016
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Organized merchandise displays to enhance product visibility and customer accessibility.
  • Monitored expiration dates, reducing waste through timely product rotation practices.
  • Assisted in inventory audits, maintaining accuracy in stock counts and records.
  • Increased customer satisfaction with prompt assistance, answering questions, and locating items as needed.
  • Delivered exceptional customer service by quickly addressing concerns or complaints regarding products or store conditions.

Skills

  • Structural firefighting
  • First aid certified
  • CPR Certified
  • AEMT Certification
  • Fire safety
  • Stress tolerance and resilience
  • Medical services administration
  • Critical incident stress management
  • Medical team collaboration
  • Medical assessments
  • Sales
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Decision-making

Accomplishments

    Certified Firefighter.

    Certified Advanced emergency medical technician.

    Forklift certified.

    Hazmat operations certified.

Timeline

Firefighter/AEMT

Paulding County Fire/Rescue
09.2023 - Current

Sales Representative/Warehouse

Southern Carpet Wholesale
04.2019 - 09.2023

Territory Service Representative

Kelloggs/Keebler Snacks
03.2015 - 04.2019

Grocery Stock Clerk

Publix Grocery Store
01.2014 - 01.2016

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Matthew Hensley