Chase Miller
Loganville,GA
Summary
Highly motivated professional providing experience in customer service, leadership, and project management. Friendly and helpful when assisting employees and clients. Driven by cause to work diligently to accomplish measurable impact.
Overview
6
6
years of professional experience
Work History
Blood Collection Staff/Customer Service
American Red Cross
01.2024 - Current
- Documenting personal and physical information from customers through collections network
- Comforting attendees during donation and tending to any patient needs during processing
- Utilizing critical thinking to give customers great experiences despite issues that may arise
- Demonstrating ability to learn quickly by picking up difficult tasks quicker than expectations
- Collaborating with staff to reach procurement goals and organization of drive layout
Volunteer
Gwinnett County
10.2023 - Current
- Assisting underprivileged through distributing meals, clothing, and emotional support
- Setting up chairs, tables, boxes and cleaned up at conclusion of each event
- Packaging dinners for senior citizens that would be distributed through Meals on Wheels
- Influencing others to volunteer their time, expanding overall reach
Courier
DoorDash
03.2021 - Current
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivering food or goods to customer in timely manner
- Informing recipient of excessive wait times or order availability
- Interacting with customers in polite and positive manners through answering any questions they may have about the position and acquiring proper signatures for all deliveries.
- Customer rating of 98% measuring communication, friendliness, handling and following instructions
Customer Service Representative
Lowe's
09.2019 - 03.2021
- Attained 95% satisfaction score through helping customers find products, connecting socially, and transporting weighted items into their vehicle
- Answered any questions with compassion and addressed any customer needs or concerns
- Stocked inventory in excess of 50 pounds at least twice every week
- Trained four new staff members in upholding standards regarding customer interaction and company procedure
- Managed various projects, including information on how to apply products, actions to avoid, and suggesting other items needed to perpetuate their work
Customer Service Specialist
Publix
07.2018 - 05.2019
- Received six customer recommendations for providing positive encouragement, abetting handicapped people with their shopping, and assisting elderly persons to their transportation
- Cleaned designated work area and subsequent departments, achieving 98 health score
- Aided customers with acquiring products, processing their returns, and any inquiries over phone or in-person
- Offered support to external departments through managing and distributing inventory, filling in for any that were short-staffed, and assortment of products at closing
- Ventured to surrounding stores to retrieve materials in short supply
Education
Bachelor of Science - Interdisciplinary Studies
University of North Georgia
Dahlonega, GA12.2023
Skills
- Leadership Development
- Conflict Resolution
- Project Management
- Communication Written & Oral
- Problem Solving
- Strong mental and physical resilience
- Attention to Detail
- Team Player
Timeline
Blood Collection Staff/Customer Service
American Red Cross
01.2024 - Current
Volunteer
Gwinnett County
10.2023 - Current
Courier
DoorDash
03.2021 - Current
Customer Service Representative
Lowe's
09.2019 - 03.2021
Customer Service Specialist
Publix
07.2018 - 05.2019
Bachelor of Science - Interdisciplinary Studies
University of North Georgia
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