Chasity Bradley
Dalton,MI
Summary
Dynamic Certified Medical Assistant with extensive experience at Womens Health Services, excelling in patient care and education. Proven ability to enhance office efficiency and patient outcomes through effective communication and meticulous medical records management. Skilled in HIPAA compliance and patient assessments, fostering a compassionate environment for diverse patient needs. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
Womens Health Services
05.2023 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Behavioral Health Technician
Parkridge Valley West Hospital
02.2020 - 12.2024
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Taught clients how to complete basic household chores and prepare food.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily [Type] reports to management.
- Worked as part of collaborative team to address changing needs of children and families.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Provided therapeutic activities to assist with patient development.
- Assisted in development of therapeutic activities for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Treated clients and families with respect and dignity.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Counseled and mentored clients on substance use and life choices.
- Assisted with medication administration and counting and pouring medications.
- Assessed patient progress and reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
- Maintained patient records, documenting changes in patient condition.
- Organized recreational activities to assist in patient recovery.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising physician.
Intake Specialist
Erlanger Behavioral Health Hospital
10.2022 - 08.2023
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Developed and maintained relationships with community organizations and agencies.
- Developed and implemented programs to engage and empower underserved populations.
- Coordinated with local government to provide resources to clients.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated outreach activities to build community awareness.
Behavioral Health Technician
Moccasin Bend Mental Health Institute
08.2018 - 05.2019
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Taught clients how to complete basic household chores and prepare food.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily [Type] reports to management.
- Worked as part of collaborative team to address changing needs of children and families.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Provided therapeutic activities to assist with patient development.
- Assisted in development of therapeutic activities for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Treated clients and families with respect and dignity.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Counseled and mentored clients on substance use and life choices.
- Assisted with medication administration and counting and pouring medications.
- Assessed patient progress and reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
- Maintained patient records, documenting changes in patient condition.
- Organized recreational activities to assist in patient recovery.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising physician.
Depty Clerk
Hamilton County Tag Office
02.2017 - 04.2019
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited documents to keep company materials free of grammar errors.
- Created and maintained detailed records of all office activities.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
No Degree - Early Childhood Education
Northwestern Technical College
Rock Spring, GAMedical Assistant Technical Program - Medical Assisting
Chattanooga State Community College
Chattanooga, TN07-2023
High School Diploma -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GA05-2009
Skills
- Insurance confirmation
- medical coding
- HIPAA protocols
- Clinical applications
- Inventory and supply management
- Medical records oversight
- Verbal and written communication
- Medical billing
- Attention to detail
- Medical records management
- Sample collection procedures
- Treatment setup
- HIPAA compliance
- Patient assessments
- Infection control
- Safety compliance
- Schedule coordination
- Time management
- Patient care
- Inventory management
- Payment collection
- Medical terminology
- Wound care
- Blood pressure measurement
- Clinical documentation
- Multitasking and organization
- Problem-solving
- Injection administration
- Patient education
- Telephone etiquette
- Conflict resolution
- Team collaboration
- Electronic health records
- Medication administration
- Vital sign monitoring
- Patient scheduling
- Specimens collection and processing
- Sterilization techniques
- Healthcare procedures
- Medical billing and coding
- Patient documentation
- Basic life support
Timeline
Certified Medical Assistant
Womens Health Services
05.2023 - Current
Intake Specialist
Erlanger Behavioral Health Hospital
10.2022 - 08.2023
Behavioral Health Technician
Parkridge Valley West Hospital
02.2020 - 12.2024
Behavioral Health Technician
Moccasin Bend Mental Health Institute
08.2018 - 05.2019
Depty Clerk
Hamilton County Tag Office
02.2017 - 04.2019
No Degree - Early Childhood Education
Northwestern Technical College
Medical Assistant Technical Program - Medical Assisting
Chattanooga State Community College
High School Diploma -
Lakeview Fort Oglethorpe High School
Certified Medical Assistant
Certified Medical Assistant, A member of the AAMA, also a member of the National Technical Honors Society.
Experience with children/ Children with Special Needs
I have worked as a substitute teacher, been a bus assistant on a special needs school bus, worked as an camp assistant at a children summer camp while in the Early Childhood Education Program,,I also have 3 amazing children to include one with special needs.