Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chasity Easton

Griffin

Summary

Dynamic Customer Service Advocate with a proven track record at OpTech LLC, excelling in complaint resolution and fostering team collaboration. Adept at managing high call volumes while maintaining a professional demeanor, I consistently achieved customer satisfaction targets and streamlined processes, enhancing overall service quality.

Overview

8
8
years of professional experience

Work History

Customer Service Advocate

OpTech LLC
11.2024 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

Senior Claims Analyst

NTT DATA Services
01.2023 - 09.2024
  • Identified opportunities for cost savings through careful review of vendor contracts and invoice discrepancies related to claims services engagements.
  • Improved customer satisfaction by consistently resolving complex claims in a timely and professional manner.
  • Collaborated with legal counsel to successfully negotiate favorable settlements for disputed claims cases.
  • Enhanced overall team performance by providing mentorship, guidance, and training to junior claims analysts.
  • Reduced claim processing time by streamlining workflow and implementing efficient case management strategies.

Claims Processor

ContinuumGlobal
01.2020 - 12.2022
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Calculated adjustments, premiums and refunds.
  • Generated, posted and attached information to claim files.

Patient Care Advocate

Piedmont Newton Hospital
05.2017 - 01.2020
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
  • Resolved problems with communication and billing to foster seamless services.

Education

High School Diploma -

Etta Mae Anderson Private School
Miami, FL

Skills

  • Call center experience
  • Data entry
  • Administrative support
  • Data collection
  • Complaint resolution
  • Complaint handling
  • Account management
  • Multi-line phone talent
  • Escalation management
  • Credit card processing
  • Typing speed
  • Professional telephone demeanor

Timeline

Customer Service Advocate

OpTech LLC
11.2024 - Current

Senior Claims Analyst

NTT DATA Services
01.2023 - 09.2024

Claims Processor

ContinuumGlobal
01.2020 - 12.2022

Patient Care Advocate

Piedmont Newton Hospital
05.2017 - 01.2020

High School Diploma -

Etta Mae Anderson Private School

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Chasity Easton