Chasity Serrano

• Improved customer satisfaction by providing efficient and friendly service at the concession stand.
• Responded to customer complaints to help resolve issues.
• Provided exceptional customer service by addressing concerns promptly and professionally.

-Maintained clean, organized workspace according to operational standards.

• Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
• Handled cash and processed payments, sorting bills, and maintaining records of transactions.
• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Completed daily side work and opening and closing duties without fail.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.