Chasity Vance
Douglasville
Summary
Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Overview
13
13
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Atlanta, GA
04.2024 - Current
- Monitored premises to ensure safety and security protocols were followed.
- Conducted regular patrols to detect suspicious activities and unauthorized access.
- Responded promptly to alarms and incidents, coordinating with emergency services when necessary.
- Completed incident reports accurately for documentation and follow-up purposes.
- Provided excellent customer service to clients and visitors while maintaining security standards.
- Utilized surveillance systems to monitor activities and ensure a secure environment.
- Trained new security officers on safety protocols and company standards.
- Performed security clearance processing for company employees.
- Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Shift Supervisor
Allied Universal Security Services
Atlanta, GA
08.2023 - 03.2024
- Supervised security personnel to ensure adherence to protocols and policies.
- Managed scheduling and deployment of staff across multiple sites.
- Conducted training sessions for new hires on safety procedures and emergency response.
- Coordinated communication between team members and management for effective operations.
- Implemented process improvements to enhance security measures and operational efficiency.
- Resolved conflicts and incidents in a timely manner, maintaining a safe environment.
- Developed reports on security activities, incidents, and compliance metrics for review.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Kept accurate and detailed records of personnel progress and productivity.
- Implemented policies and standard operating procedures for continuous improvement.
Security Officer
Dynamic Security, Inc.
Atlanta, GA
12.2022 - 07.2023
- I checked trucks onto the yard and employees into the gate to warehouse
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted routine patrols to identify security risks and suspicious activities.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Assisted in training new security personnel on protocols and procedures.
- Enforced company policies and regulations to maintain a secure environment.
- Provided exceptional customer service while assisting visitors and staff members.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Grill Operator
Waffel House
Atlanta, GA
03.2017 - 12.2022
- Operated grill equipment efficiently to deliver high-quality food items.
- Maintained cleanliness and safety standards in grilling area to ensure compliance.
- Trained new staff on grilling techniques and safety protocols for optimal performance.
- Collaborated with kitchen team to streamline food preparation and cooking processes.
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Provided support to crew members through all facets of food preparation and delivery.
- Prepared average of Number orders each shift.
- Mastered the use of various kitchen equipment, including grills, fryers, and ovens for precise cooking results.
- Reduced food waste through diligent portion control and proper storage techniques.
- Displayed adaptability during rush periods through swift decision-making abilities and prioritizing tasks effectively under pressure.
- Exhibited strong multitasking skills while managing multiple orders concurrently without compromising taste or presentation standards.
Server
Waffle House
Atlanta, GA
03.2017 - 12.2022
- Provided exceptional customer service by ensuring timely order accuracy and delivery.
- Collaborated with kitchen staff to efficiently manage food preparation and streamline service flow.
- Trained new servers on menu offerings, service protocols, and health regulations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately while managing multiple payment methods efficiently.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty among patrons.
- Implemented process improvements that reduced wait times during peak hours significantly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Manager
Meritage Hospitality Group - Wendy's
College Park, GA
09.2016 - 05.2017
- Conducted training sessions for new hires on safety procedures and emergency response.
- Coordinated communication between team members and management for effective operations.
- Resolved conflicts and incidents in a timely manner, maintaining a safe environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
Homemaker
Self-employeed
Harrisburg, PA
04.2014 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Shift Manager
Wendy's
Carlisle, PA
11.2012 - 04.2014
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Coordinated staff scheduling to maintain adequate coverage during peak hours.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Monitored food safety standards, ensuring adherence to health regulations and guidelines.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Developed training materials that enhanced onboarding processes for new hires.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
GED -
Atlanta Metropolitan
Atlanta, GA05.2018
Skills
- Security
- Cash Handling
- Surveillance monitoring
- Emergency response
- Incident reporting
- Security protocols
- Customer service
- Attention to detail
- Effective communication
- Professional integrity
- CCTV monitoring
- Entrance monitoring
- CCTV experience
- CCTV footage review
- Daily status reports
- Daily incident reporting
- Computer skills
- Policy enforcement
- Alarm systems
- Surveillance systems
- AED training
- Security screening
Timeline
Security Professional
Allied Universal Security Services
04.2024 - Current
Shift Supervisor
Allied Universal Security Services
08.2023 - 03.2024
Security Officer
Dynamic Security, Inc.
12.2022 - 07.2023
Grill Operator
Waffel House
03.2017 - 12.2022
Server
Waffle House
03.2017 - 12.2022
Shift Manager
Meritage Hospitality Group - Wendy's
09.2016 - 05.2017
Homemaker
Self-employeed
04.2014 - 08.2016
Shift Manager
Wendy's
11.2012 - 04.2014
GED -
Atlanta Metropolitan