Chasity Wilson
Fort Oglethorpe
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
8
8
years of professional experience
Work History
RCA (Rural Carrier Associate)
USPS
Lafayette
04.2025 - Current
- Deliver mail and packages while maintaining accuracy and efficiency.
- Provide professional customer service to postal customers.
- Manage time-sensitive responsibilities and adapt to changing daily routes.
- Maintain compliance with USPS policies and procedures.
Loan Processor
Kinsmith Finance
Chattanooga
04.2024 - 04.2025
- Reviewed loan applications for accuracy and compliance with company policies.
- Coordinated documentation requests between clients and underwriters efficiently.
- Communicated with clients to gather necessary financial information promptly.
- Processed loan files in accordance with regulatory requirements and deadlines.
- Assisted in resolving issues related to loan processing and client inquiries.
- Maintained organized records of all loan documents and correspondence effectively.
- Collaborated with team members to streamline operational workflows and procedures.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Reviewed and verified borrowers' DTI to verify application approval or denial.
Crew/Shift Leader
Wendy's
Lafayette
08.2022 - 03.2024
- Supervised daily restaurant operations and team members during assigned shifts.
- Resolved customer concerns while maintaining a positive customer experience.
- Trained and coached employees on company standards and procedures.
- Managed cash handling, deposits, and shift reporting.
- Delegated tasks and ensured operational efficiency during busy periods.
- Provided friendly and efficient customer service in a high-volume environment.
- Processed customer orders and payments accurately.
- Maintained cleanliness and food safety standards.
Administrative Assistant/Operations Supervisor
Gold Country Lift [ADA Paratransit]
Grass Valley
08.2018 - 02.2022
- Supervised daily transportation operations serving ADA passengers.
- Coordinated schedules and communicated with drivers, dispatchers, and customers.
- Coordinated communication between management, drivers, and customers.
- Managed escalated customer concerns and service issues.
- Trained staff and monitored operational performance.
- Ensured compliance with company policies and transportation regulations.
- Provided administrative support for daily office operations.
- Answered phones and assisted customers with scheduling and service inquiries.
- Maintained records, reports, and operational documentation.
- Assisted with data entry and organizational tasks.
Education
General Education Diploma
Skills
- Customer Service & Support
- Team Leadership
- Operations Management
- Administrative Support
Timeline
RCA (Rural Carrier Associate)
USPS
04.2025 - Current
Loan Processor
Kinsmith Finance
04.2024 - 04.2025
Crew/Shift Leader
Wendy's
08.2022 - 03.2024
Administrative Assistant/Operations Supervisor
Gold Country Lift [ADA Paratransit]
08.2018 - 02.2022
General Education Diploma