Chasley Platts
Perry,GA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Publix
08.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Security Guard
Keys Security
05.2011 - 05.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Interacted assertively but non-confrontationally with personnel and general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
Education
High School Diploma -
Amador Valley High School
Pleasanton, CASkills
- Medicare and Medicaid Processes
- Patient Education
- Updating Medication Histories
- Pharmacy Records Management
- FDA and HIPAA Compliance
- Medication Therapy Management
- Resolving Customer Issues
- Microsoft Excel
- Insurance Claim Processing Software
- Information Documentation
- New Hire Onboarding
- Dosage Calculation
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician in both GA and FL.
- Certified immunizer with Publix pharmacy.
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Publix
08.2016 - Current
Security Guard
Keys Security
05.2011 - 05.2016
High School Diploma -
Amador Valley High School
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