CHASSITY WALLACE
Ellenwood
Summary
Dedicated hospitality professional with a proven track record of providing superior customer service for the last ten years. Experienced in providing administrative support to hospitality facilities and performing tasks such as maintaining client records, updating group accounts, and handling all client and group correspondence.
Overview
12
12
years of professional experience
Work History
Specialist - Property Admin
Marriott International, Inc.
Atlanta, GA
10.2023 - Current
- Managed office communications and correspondence, ensuring timely responses and professionalism.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Senior Group Coordinator
Marriott International
Atlanta
05.2017 - 10.2023
- Manage all client billing and accounts using PeopleSoft and other financial systems to ensure compliance with company regulations and policies.
- Assist with inbound client requests via phone, email, and in-person promptly by determining the clients requests, questions or concerns.
- Assist with scheduling client hotel reservations, cancellations and re-bookings.
Rooms Controller
Marriott International
Atlanta
06.2015 - 05.2017
- Made a detailed plan of action using Property Management Software, resulting in an updated sales and housekeeping strategy for rooms that created a 7% increase in sales month over month.
- Worked with the senior hotel management to analyze accounting data and ensure accuracy.
- Pre-Registered guests and reviewed special requests before their arrival via phone and email to ensure requests are met prior to arrival.
General Accountant
Marriott International
Atlanta
05.2014 - 11.2014
- Prepared, reviewed, and reconciled account statements for the Director and Assistant Director of Finance.
- Maintained hotel wide accounts payable and account receivables and reported monthly balances to senior management.
- Performed financial and policy audits on employee cash handling and storage procedures.
Education
College Preparatory Degree -
Booker T. Washington High School
01-2004
Skills
- Customer Service - Expert
- Passkey (CMS) - Expert
- Marsha - Expert
- PMS - Expert
- CI/TY - Expert
- OneYield - Competent
- Microsoft Office Suite - Expert
- PeopleSoft - Expert
Timeline
Specialist - Property Admin
Marriott International, Inc.
10.2023 - Current
Senior Group Coordinator
Marriott International
05.2017 - 10.2023
Rooms Controller
Marriott International
06.2015 - 05.2017
General Accountant
Marriott International
05.2014 - 11.2014
College Preparatory Degree -
Booker T. Washington High School