Chastity Koerner

Jefferson

Summary

Dynamic Medical Team Leader with expertise in patient care management, quality assurance, and HIPAA compliance. Proven ability to enhance team performance and operational efficiency in healthcare settings.

Overview

years of professional experience

Work History

Medical Team Leader / LPN

Southern Health Partners. Inc

Jefferson

11.2024 - Current

Led medical team in delivering patient care and support services.
Managed scheduling and staffing to ensure adequate coverage for patient needs.
Implemented quality assurance measures for patient care standards and protocols.
Facilitated communication between medical staff, patients, and administrative teams.
Coordinated staff training sessions to enhance team performance and compliance.
Developed strategies for efficient workflow and resource allocation in healthcare settings.
Conducted regular audits of medical records to maintain accuracy and compliance with regulations.
Maintained compliance with HIPAA protocols to safeguard patient privacy.

School Nurse

Hall County Schools

Oakwood

08.2021 - 02.2025

Administered first aid and medication to students.
Conducted health screenings for vision, hearing, and scoliosis.
Collaborated with teachers to support student health plans.
Maintained comprehensive health records and documentation to support student wellbeing.
Educated students on hygiene, nutrition, and healthy habits to promote lifelong wellness.
Communicated with parents about student health concerns and needs.
Responded to medical emergencies within the school environment.
Evaluated students with health concerns or injuries to create tailored care plans or referrals to appropriate healthcare providers.

Medical Practice Administrator

Dekalb Women's Specialist's

Decatur

04.2006 - 12.2021

Implemented office policies to improve patient experience and operational standards.
Managed financial operations, ensuring accurate budgeting, billing, accounts receivable and payable, payroll, purchasing, and auditing.
Oversaw billing practices to ensure compliance with insurance requirements and regulations.
Developed and implemented policies and procedures to ensure compliance with applicable laws and regulations.
Supervised administrative staff to improve team dynamics and effective communication.
Served as a liaison between physicians and other departments within the organization.
Ensured that all patient care areas were properly staffed with qualified personnel while meeting budgetary constraints.
Provided leadership in the design, implementation, and evaluation of patient services and programs.
Established systems for tracking patient satisfaction scores and addressing complaints promptly to enhance patient experience.
Coordinated medical staff recruitment activities for physicians, mid-level providers, nurses and other healthcare professionals.
Recruited, hired and trained new medical and facility staff.
Created and maintained electronic record management (EMR) systems to store data and develop reports.
Directed, supervised and evaluated medical, clerical or maintenance personnel.
Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Developed medical programs that promoted community health and research.

Education

LPN -

Indian River College

Ft. Pierce, FL

12-2005

Some College (No Degree) - Bachelors of Science / Management

Georgia State University

Atlanta, GA

Skills

Patient care management
HIPAA regulation adherence
Quality assurance implementation
Compliance auditing
Staff training coordination
Employee onboarding
Recruitment strategies

Performance evaluation
Budgeting and financial oversight
Payroll and benefits administration
Policy implementation
Time management
Conflict resolution

Timeline