Chatney Bracely
Waynesboro
Overview
2019
2019
years of professional experience
Work History
Machine Operator
Eagle Parts & Products Inc
Augusta, GA
2023 - 2026
- Operated machinery efficiently to ensure consistent production output.
- Monitored equipment performance and conducted routine maintenance checks.
- Collaborated with team members to streamline workflow processes.
- Followed safety protocols to maintain a secure work environment.
Technical Customer Service Representative
Apple
2021 - 2022
- Provided technical support for Apple products via phone and chat channels.
- Resolved customer inquiries efficiently, ensuring a high level of satisfaction.
- Assisted customers with software troubleshooting and hardware setup processes.
- Documented customer interactions in CRM systems for future reference and analysis.
- Educated customers on product features, enhancing user experience and engagement.
- Analyzed recurring technical issues to suggest improvements in customer support strategies.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Assisted in development of system security protocols.
- Researched and identified solutions to technical problems.
Machine Operator
MAU/Cardinal Health
Augusta, GA
10.2018 - 12.2018
- Set up, operated, monitored, and troubleshooted production machine; adjusted machine settings to complete task; inspected parts; communicated with team members to ensure continuous production
Material Handler
MAU/E-Z-GO
Augusta, GA
10.2017 - 10.2018
- Maintained and recorded location of inventory; prepared finished stock for shipment; documented product shipment
Housekeeping
NEW BOLD SERVICES (TEMPORARY)
Waynesboro, GA
08.2017 - 10.2017
- Provided cleaning needs for the upkeep of the building, replaced toiletries; emptied trash; cleaned work areas
Customer Service Representative
Teleperformance
Augusta, GA
01.2016 - 05.2017
- Answered inbound calls; troubleshooted devices; reviewed customer accounts; processed customer payments over the phone
Cashier/Customer Service
Dairy Queen
Waynesboro, GA
03.2015 - 01.2017
- Greet customers, took orders, wash dishes, printed out receipt and counted money at the end of shift
Education
High school Diploma - undefined
Burke County High School
Waynesboro, GASkills
- Microsoft Office, Excel, Word, Forklift, Shipping Receiving, Warehouse Associate, Shipping, Packing, Pallet Jack, Picker Packer, General Labor, Assembly, Packaging, Machine Operator, Manufacturing
Timeline
Machine Operator
MAU/Cardinal Health
10.2018 - 12.2018
Material Handler
MAU/E-Z-GO
10.2017 - 10.2018
Housekeeping
NEW BOLD SERVICES (TEMPORARY)
08.2017 - 10.2017
Customer Service Representative
Teleperformance
01.2016 - 05.2017
Cashier/Customer Service
Dairy Queen
03.2015 - 01.2017
High school Diploma - undefined
Burke County High School
Machine Operator
Eagle Parts & Products Inc
2023 - 2026
Technical Customer Service Representative
Apple
2021 - 2022