Chauntae Robinson
Americus
Summary
Versatile and dedicated, I leveraged critical thinking and customer service excellence at Access2Care, enhancing client satisfaction and loyalty. My background spans healthcare to retail, mastering skills from conflict resolution to data entry. Achievements include streamlining processes for efficiency and maintaining high professionalism under pressure, contributing to a positive and productive work environment.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the Customer Service role.
Overview
3
3
years of professional experience
Work History
Dietary Aide
Lillian G. Carter Health & Rehabilitation
10.2024 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Cashier
Family Dollar
04.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service Worker
Aramark
04.2023 - 03.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members duringpeak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Certified Nursing Assistant
Graceful Hands Homecare
05.2022 - 04.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Access2Care
10.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Americus Sumter County High School
Americus, Ga05-2020
Skills
- Call center experience
- Customer focus
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Computer proficiency
- Documentation
- Payment processing
- Customer relations
- Data entry
- Scheduling
- Customer relationship management (CRM)
- Data collection
- Live chat support
- Filing
Languages
English
Native or Bilingual
Timeline
Dietary Aide
Lillian G. Carter Health & Rehabilitation
10.2024 - Current
Cashier
Family Dollar
04.2024 - 10.2024
Food Service Worker
Aramark
04.2023 - 03.2024
Certified Nursing Assistant
Graceful Hands Homecare
05.2022 - 04.2023
Customer Service Representative
Access2Care
10.2021 - 04.2022
High School Diploma -
Americus Sumter County High School
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