Chaunt'e Brown
Covington
Summary
Healthcare Administration Professional with over 15 years of progressive experience within the Department of Veterans Affairs and private healthcare sectors. Proven expertise in management, data analysis, HRIS, and process improvement. Adept at leading teams, driving operational efficiency, and implementing innovative solutions. Skilled in leveraging healthcare informatics and data analytics to enhance patient care and streamline administrative processes. Currently pursuing a Master of Healthcare Administration to further advance strategic leadership capabilities. Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
15
15
years of professional experience
Work History
Human Resources Specialist - HRIS (Information Systems)
Department of Veterans Affairs
Pittsburgh
10.2024 - 02.2025
- Streamlined HRIS database operations through systematic quality assurance protocols, reducing system errors and enhancing data accuracy for personnel management
- Led cross-functional training initiatives for the HR Links platform, developing comprehensive user guides and facilitating system adoption across regional teams
- Engineered automated solutions for personnel reporting challenges, implementing efficient data compilation processes and improving workflow efficiency
- Established a robust user support framework, providing technical guidance and troubleshooting assistance to ensure seamless HRIS operations
- Optimized HR Links system performance through strategic liaison with IBM, implementing solutions that enhanced reporting accuracy and processing speed
- Developed and implemented comprehensive HRIS quality assurance protocols, enhancing data integrity and streamlining personnel management workflows
- Provided data and information for managerial reports, compiled data for personnel and statistical reporting, and served as a liaison with system users
- Identified automation support needs, developed solutions, and provided user advice and assistance
- Conducted database quality assurance checks, troubleshot functional issues, and monitored progress to ensure preventive measures
- Provided HR Links training for PPRM and regional personnel and developed user job aids
Human Resources Specialist - Reasonable Accommodations
Department of Veterans Affairs
Pittsburgh
03.2023 - 10.2024
- Led federal reasonable accommodation processes, ensuring compliance with ADA regulations while managing comprehensive case documentation and resolution tracking
- Facilitated interactive dialogues between employees and management to identify effective accommodation solutions and implement workplace adjustments
- Coordinated with multiple departments including EEO, IT, and medical professionals to develop tailored accommodation strategies
- Partnered with legal counsel and labor relations to evaluate accommodation requests, ensuring alignment with disability laws and collective agreements
- Drove comprehensive reasonable accommodation program through policy development, stakeholder education, and systematic case management procedures
- Streamlined reasonable accommodation case management system, reducing processing time while maintaining strict compliance with ADA and federal regulations
- Supervised training programs, enhancing staff competence and compliance
- Researched federal RA laws, ensured compliance, processed requests, advised on benefits, and tracked outcomes
- Developed and delivered RA briefings, reports, and maintained confidential records
- Submitted annual RA case status reports, guided on appeals, and assessed disability qualifications
Medical Support Assistants Supervisor Trainer/Auditor
Department of Veterans Affairs
Philadelphia
10.2022 - 03.2023
- Streamlined VHA scheduling compliance through comprehensive training programs and audits, while managing technical implementations and policy updates
- Led scheduling software training initiatives and quality audits, enhancing operational efficiency through systematic monitoring and performance evaluation
- Mentored staff on scheduling systems while maintaining SOPs, fostering collaborative partnerships and ensuring consistent communication of complex technical updates
- Orchestrated scheduling compliance protocols and data analysis, delivering actionable insights through comprehensive audit reporting and trend analysis
- Developed and implemented training strategies for medical scheduling systems, while serving as technical SME for VistA and VS GUI applications
- Spearheaded comprehensive scheduling audit program, identifying process gaps and implementing corrective measures to enhance departmental efficiency
- Analyzed scheduling data, developing action plans for improved efficiency
- Managed scheduling software updates, ensuring seamless transitions
Insurance Specialist
Veterans Benefits Administration
Philadelphia
07.2021 - 10.2022
- Responded to inquiries regarding insurance policies, researched and interpreted insurance regulations, and counseled callers on dividends and premiums
- Computed reserves, loan values, and determined effective dates of changes; prepared account statements and conducted policy audits
- Processed address and name changes, provided information on policy conversions, and authorized claim payments
Medical Support Assistants Supervisor
Department of Veterans Affairs
Atlanta
05.2017 - 07.2021
- Led data-driven clinical access optimization through comprehensive analysis of multiple databases, delivering actionable insights for improved patient care
- Streamlined operations across multiple outpatient facilities by implementing efficient data management systems and supervising cross-functional teams
- Pioneered comprehensive reporting solutions using Power BI and Visual Studio, transforming raw data into strategic healthcare management insights
- Led clinical access meetings, analyzing data from CDW, VSSC, VISTA for improved efficiency
- Trained staff on data analysis, fostering skill development and operational improvements
Data Site Collector
Inovalon
01.2020 - 05.2021
- Led comprehensive field data collection operations, coordinating survey milestones and managing clinical data acquisition while ensuring strict quality standards
- Streamlined benefits coordination between members and providers through systematic audits and efficient pre-certification screening processes
- Orchestrated case management initiatives through strategic outbound communications, health assessments, and preventive care documentation
- Facilitated member healthcare access by coordinating appointments, arranging transportation, and delivering preventive health education
- Optimized field data collection workflows by implementing structured scheduling protocols, resulting in enhanced data integrity and operational efficiency
Lead Medical Support Assistant
Department of Veterans Affairs
Atlanta
10.2016 - 05.2017
- Monitored and distributed workload, resolved workplace issues, and ensured accurate and timely appointments and schedules
Advanced Medical Support Assistant
Department of Veterans Affairs
East Orange
01.2010 - 10.2016
- Managed employees at multiple outpatient facilities, coordinated beneficiary panels, and screened veterans to determine medical problems and emergencies
Education
Master of Healthcare Administration -
Excelsior University
NY03.2025
Bachelor of Science - Healthcare Administration
Excelsior University
NY07-2020
Associate in Science - Medical Assisting
Florida Technical College
FL06-2008
Skills
- Data Analysis
- HRIS
- Healthcare Administration
- Microsoft Office Suite
- Power BI
- SQL
- VistA
- Salesforce
- Case Management
- EPIC
- Leadership Training
- Project Management
- Healthcare Informatics
- Process Improvement
- HR Links
Additional Information - Military Service
U.S. Army Honorable Discharge
Certifications And Courses
- Lean Six Sigma Skills, VHA Learning Path Certificate, 02/25
- Medical Billing and Coding, Alison Certificate, 03/25
- Healthcare Data Analytics, VHA Learning Path Certificate, 04/23
- Healthcare Informatics, VHA Learning Path Certificate, 06/23
References
References available upon request.
Timeline
Human Resources Specialist - HRIS (Information Systems)
Department of Veterans Affairs
10.2024 - 02.2025
Human Resources Specialist - Reasonable Accommodations
Department of Veterans Affairs
03.2023 - 10.2024
Medical Support Assistants Supervisor Trainer/Auditor
Department of Veterans Affairs
10.2022 - 03.2023
Insurance Specialist
Veterans Benefits Administration
07.2021 - 10.2022
Data Site Collector
Inovalon
01.2020 - 05.2021
Medical Support Assistants Supervisor
Department of Veterans Affairs
05.2017 - 07.2021
Lead Medical Support Assistant
Department of Veterans Affairs
10.2016 - 05.2017
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2010 - 10.2016
Master of Healthcare Administration -
Excelsior University
Bachelor of Science - Healthcare Administration
Excelsior University
Associate in Science - Medical Assisting
Florida Technical College
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