Chaunte Cofer
Covington
Summary
Professional with expertise in prioritizing tasks and multitasking in dynamic environments. Demonstrated success in team collaboration to meet and exceed organizational goals. Notable experience in managing escalated customer support issues and improving overall customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Piedmont Hospital
11.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Customer Care Specialist III
Synovus Bank
Remote
05.2021 - 11.2023
- Facilitated high-volume customer support daily, emphasizing satisfaction and positive interactions.
- Responded to inquiries through phone, email, and chat channels promptly.
- Assisted customers in account management and transaction resolution utilizing Salesforce and WMS.
- Enhanced team performance by conducting regular training sessions on knowledge sharing and best practices.
Deputy Sheriff
Clarke County Sheriff Office
Athens
01.2020 - 05.2021
- Assumed custody of prisoners from arresting officers for processing into detention facility.
- Processed inmates by capturing photographs and fingerprints efficiently.
- Supervised daily operations, including inmate work details, meal distribution, and recreational activities.
Phlebotomist
Biotest Plasma Center
10.2019 - 01.2020
- Collected blood samples using vacutainer tubes, syringes, and butterfly needles.
- Adhered to strict infection control protocols, ensuring safety for all patients.
- Executed proper sharps disposal and biohazardous waste management procedures to maintain a safe environment.
Caregiver/Patient Care Technician
Brightstar Healthcare
08.2018 - 12.2019
- Provided personal care assistance to clients in daily living activities.
- Maintained accurate records of client care and progress notes daily.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
Patient Care Technician
Piedmont Hospital
03.2015 - 08.2018
- Delivered high-quality personal care to patients, ensuring comfort and dignity throughout hospital stays.
- Monitored patient vital signs and lab results to assess health indicators effectively.
- Entered data accurately into electronic health records, adhering to HIPAA confidentiality standards.
Logistics Specialist
Caterpillar
01.2014 - 01.2017
- Coordinated transportation schedules and routes for timely deliveries.
- Monitored the transportation of goods between warehouses, customers, vendors, and other locations.
Education
Associate of Science - Pre-Nursing
South College
Atlanta, GA10-2023
Diploma - Phlebotomy
Innovative Healthcare Institute
Athens, GA08-2019
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL08-2016
Skills
- Data entry accuracy
- Critical thinking
- Remote customer care
- Attention to detail
- Professional customer service
- Electronic health records management
- Time management
- Compassionate patient care
- Clinical training and support
- Basic life support certification
- Vitals documentation and assessment
- Account management
Certification
- BASIC LIFE SAVING (CPR/FIRST AID)
Timeline
Patient Care Technician
Piedmont Hospital
11.2023 - Current
Customer Care Specialist III
Synovus Bank
05.2021 - 11.2023
Deputy Sheriff
Clarke County Sheriff Office
01.2020 - 05.2021
Phlebotomist
Biotest Plasma Center
10.2019 - 01.2020
Caregiver/Patient Care Technician
Brightstar Healthcare
08.2018 - 12.2019
Patient Care Technician
Piedmont Hospital
03.2015 - 08.2018
Logistics Specialist
Caterpillar
01.2014 - 01.2017
Associate of Science - Pre-Nursing
South College
Diploma - Phlebotomy
Innovative Healthcare Institute
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
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