Chauntel Smith

• Accurately and efficiently process prescription orders under the supervision of a licensed pharmacist, adhering to all safety protocols and regulations
• Provide exceptional customer service to patients, addressing inquiries, and facilitating prescription pick-up and drop-off
• Assist pharmacists with inventory management, including medication stocking and ordering
• Utilize pharmacy software systems to enter patient information, prescription details, and insurance data
• Prepare and label medications for dispensing, ensuring accuracy and compliance with labeling requirements
• Communicate with healthcare providers to resolve prescription-related issues
• Maintain a clean, organized, and efficient pharmacy environment

• Assisted the pharmacist with various tasks, including answering telephones, typing prescriptions, filing, and dispensing medications to patients
• Trained pharmacy technicians on various tasks and procedures within the pharmacy
• Ordered medications and managed inventory, ensuring adequate stock levels
• Completed doctor calls to clarify prescriptions and resolve any discrepancies
• Resolved medical insurance problems for patients, facilitating smooth prescription processing
• Provided high-quality customer service, addressing patient needs and concerns

Supervised a remote team of 90 employees, ensuring efficient completion of daily tasks and adherence to company standards

• Provided training and support to team members, enhancing their knowledge of the AI system
• Guided Program Managers to achieve daily Key Performance Indicators (KPIs) for assigned programs
• Conducted employee pre-screenings, recruiting, and interviewing of potential new hires
• Managed employee productivity, providing motivation and coaching to maximize performance
• Maintained tracking documents and managed payroll for direct reports
• Provided coaching and disciplinary guidance to employees as needed
• Participated in daily management meetings to contribute to