CHAV'A JOHNSON
Morrow
Summary
Results-driven Sales Associate with over 7 years of experience in problem-solving and fostering strong client relationships. Delivers exceptional customer service while maximizing sales and supporting team objectives. Skilled in building loyalty and consistently exceeding performance standards, with a focus on leadership and effective communication.
Overview
13
13
years of professional experience
Work History
Sales Associate
Sons Kia
McDonough
12.2025 - 04.2026
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting vehicles that met their needs and preferences.
- Cultivated long-lasting customer relationships through consistent engagement and support.
- Facilitated smooth transactions by managing financing options and paperwork for customers.
- Informed customers accurately by maintaining up-to-date knowledge of industry trends and competitor offerings.
- Trained new sales associates on product knowledge and effective sales techniques.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services
Sales Associate
Calavan Kia
Lithia Springs
02.2024 - 12.2025
- Guided customers in selecting vehicles aligned with their needs and preferences, enhancing overall satisfaction.
- Demonstrated vehicle features and technology to enhance customer understanding.
- Provided exceptional customer service during the sales process and follow-up interactions.
- Managed financing options and paperwork, ensuring seamless transactions and positive customer experiences.
- Partnered with sales team to create promotional strategies and events that attracted and engaged customers.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Honda South
Atlanta
05.2022 - 02.2024
- Established rapport with potential and returning customers to enhance customer loyalty and trust
- Providing in-depth information on vehicles
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiated car prices and trade-in values by collaborating with finance department to provide tailored financing options for each customer
- Assisted with paperwork and recorded sales and inventory to ensure accurate tracking and streamlined operations
- Coordinated appointments for potential and returning buyers.
- Collaborating with team members and setting up showroom displays.
Sales Associate
Nissan South Morrow
Atlanta
03.2021 - 05.2022
- Secured assistance to inform customers and sell vehicles in excellent condition.
- Assisted customers in identifying and fulfilling their car needs.
- Managed customer issues professionally, successfully diffusing irate customers.
- Utilized strong telephone and interpersonal skills to effectively communicate with customers.
- Inputs client requests into system according to established guidelines. Ensures proper, accurate records, files are set up and maintained with each customer
- Assist in inventory checks and operations
- I understand client policies and can explain all details while working with the clients.
Package Deliverer
UPS
Manchester
07.2020 - 03.2021
- Delivered packages promptly to designated locations, meeting scheduled timeframes.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Identified and reported defective materials and equipment to ensure operational efficiency.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Verified part Numbers and placed parts in appropriate shipping containers
Parts Operator - Assembly Line
Kia
Manchester
10.2019 - 07.2020
- Assembled and repaired vehicle parts
- Conducted quality checks on parts and performed maintenance on vehicles to ensure operational standards.
- Maintain and follow safety guidelines to assure no harm or damage done to self, other employees and vehicles.
- Collaborated with team members to successfully complete projects, enhancing team efficiency.
Machine Operator
Georgia Pacific
Manchester
05.2013 - 02.2019
- Operated machinery to efficiently lift, drive, and arrange 8ft logs, supporting workflow across various locations.
- Clean and grease machinery before and after every shift to ensure work safety
- Assisted in managing and directing employees, ensuring effective execution of tasks and operations.
- Coordinated calls and tasks to maintain smooth operations and ensure consistent workflow.
Education
Diploma -
MANCHESTER HIGH SCHOOL
Manchester05-2010
Skills
- Sales strategy development
- Sales attainment
- Sales negotiation
- Client relations
- Customer engagement tactics
- Product knowledge
- Task and project management
- Time management
- Exceptional Problem-solving
- Decision-making
- Sales team collaboration
- Excellent written & oral communication
- Interpersonal skills
- Attention to detail
Accomplishments
- Gross Monster, Nissan South Morrow, 08/01/21 - 09/01/21
- Sells Man of the Month, Date Not Specified
Timeline
Sales Associate
Sons Kia
12.2025 - 04.2026
Sales Associate
Calavan Kia
02.2024 - 12.2025
Sales Associate
Honda South
05.2022 - 02.2024
Sales Associate
Nissan South Morrow
03.2021 - 05.2022
Package Deliverer
UPS
07.2020 - 03.2021
Parts Operator - Assembly Line
Kia
10.2019 - 07.2020
Machine Operator
Georgia Pacific
05.2013 - 02.2019
Diploma -
MANCHESTER HIGH SCHOOL