Chaz Jackson
Sandy Springs
Summary
Dynamic Shift Leader with expertise in customer service, team leadership, and store merchandising. Proven track record in creating positive shopping experiences and driving team performance.
Overview
6
6
years of professional experience
Work History
Shift Leader
Lidl
Atlanta
01.2022 - Current
- Upheld Lidl’s freshness, cleanliness, and customer service standards throughout store operations.
Led daily activities as first-line supervisor, mentoring a team of 2 to 10 associates.
Responded promptly to customer needs, facilitating refunds and resolving issues with empathy and professionalism. - Enhanced team collaboration by fostering open dialogue between associates and supervisors.
- Coordinated store merchandising efforts to create an appealing shopping experience.
Store Protection Specialist
Ross Stores
Tucker
06.2020 - 10.2021
- Mitigated theft and fraud, ensuring safety and security for associates and customers.
- Investigated suspicious activities, reporting findings to store management for timely action.
- Documented incidents of theft or damage to facilitate analysis and improve security measures.
Education
High School Diploma -
Cedar Grove High Schoool
Ellenwood, GA05-2020
Skills
- Team leadership
- Staff training
- Customer service
- Store merchandising
- Inventory management
- Loss prevention
- Sales forecasting
- Refund processing
Timeline
Shift Leader
Lidl
01.2022 - Current
Store Protection Specialist
Ross Stores
06.2020 - 10.2021
High School Diploma -
Cedar Grove High Schoool