Chazmin Grant
Lawrenceville
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
State Farm Arena
11.2023 - Current
- Assist with ticket scanning at entry gate, as well as ticket scanning/concierge assistance in company owned suite departments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
Customer Service Associate
Atlanta Braves Baseball
07.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Enhanced brand image by consistently delivering service beyond expectations.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Utilized social media platforms to address customer concerns, broadening channels of support.
Student Intern
Friday's Interior Design
11.2022 - 09.2023
- Assist in finding product and materials for ongoing interior design projects.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
- Created and managed project plans, timelines and budgets.
Customer Service Cashier
Publix
11.2021 - 11.2022
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Set up new sales displays each week with fresh merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Current in Interior Design -
Gwinnett Technical College
Lawrenceville, GA09.2024
High School Diploma -
Mcnair High School
Atlanta, GA05.2021
Skills
- Customer Service
- POS System Operation
- Problem Resolution
- Communication skills
- Product and service knowledge
- Computer Skills
- Inventory Control
- Organizational skills
- Professional telephone demeanor
- MS Office
- Sales and Upselling
- Teamwork and Collaboration
Certification
Driver's License, 01/01/22, 03/31/29
Timeline
Customer Service Associate
State Farm Arena
11.2023 - Current
Customer Service Associate
Atlanta Braves Baseball
07.2023 - 10.2023
Student Intern
Friday's Interior Design
11.2022 - 09.2023
Customer Service Cashier
Publix
11.2021 - 11.2022
Current in Interior Design -
Gwinnett Technical College
High School Diploma -
Mcnair High School
Driver's License, 01/01/22, 03/31/29
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