Chelcie Finney
Cartersville,GA
Summary
Attentive Customer Service Representative with 10+ years achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player. Detail-oriented team player 3 years' experience as an assistant with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Originator/Jr. Loan Originator/Assistant
Dream Mortgage LLC
02.2021 - Current
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Improved client satisfaction rates by providing timely communication and updates on loan statuses.
- Streamlined loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
- Assisted in development of marketing materials targeting prospective borrowers, helping promote company's loan products effectively.
- Managed 100's of pipelines of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Conducted regular follow-ups with clients post-closing to ensure satisfaction and identify potential referrals.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks projects.
- Contributed to positive work environments with strong interpersonal skills and proactive teamwork attitude.
Server / Host / Private Dining Booking
The Capital Grille
11.2015 - 11.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintain clean and orderly dining area for enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Develop comprehensive private dining program, resulting in improved customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed 50-100 reservations efficiently to accommodate walk-in guests and reduce wait times.
- Coordinated closely with operations staff to ensure timely setup, breakdown, and overall smooth event execution.
- Provided exceptional customer service throughout planning process, earning referrals from satisfied clients.
- Maintained detailed records of all event correspondence, documentation, and financial transactions for accurate reporting purposes.
- Conducted post-event follow-ups with clients to gather feedback on their experience leading continuous improvement initiatives.
Server / Bartender / Certified Trainer
Olive Garden
06.2012 - 07.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintain clean and orderly dining area for enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing order.
- Maintain clean and organized workspace, ensuring compliance with health and safety regulation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Improved learning outcomes by designing and delivering engaging Certified Trainer courses.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Boosted overall pass rates for certifications by providing targeted remediation and support to struggling candidates.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
- Provided coaching and mentoring to employees.
Education
Mortgage Loan Originator License -
Mortgage Educators
Pontiac, MI06.2022
GED Diploma -
Chattahoochee Technical College
Acworth, GA05.2013
Skills
- Customer Service
- Administrative Support
- Licensed Mortgage Loan Originator
- Management
Timeline
Mortgage Loan Originator/Jr. Loan Originator/Assistant
Dream Mortgage LLC
02.2021 - Current
Server / Host / Private Dining Booking
The Capital Grille
11.2015 - 11.2020
Server / Bartender / Certified Trainer
Olive Garden
06.2012 - 07.2015
Mortgage Loan Originator License -
Mortgage Educators
GED Diploma -
Chattahoochee Technical College
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