Chelcie Nugent
Richmond Hill
Summary
Results-driven professional with several years of experience in customer service, operations management, dispatching, and rental coordination, bringing strong transferable skills to a Collections Specialist role. Experienced in managing high-volume accounts, communicating with customers regarding balances, payment arrangements, and service issues, and resolving disputes professionally and efficiently. Demonstrated ability to negotiate payment solutions, maintain accurate records, and comply with company policies while preserving positive customer relationships. Highly organized, detail-oriented, and comfortable working with deadlines, metrics, and confidential financial information in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Dispatcher & Rental Coordinator
Yancey Bros Co
02.2024 - 11.2025
- Worked with a team of employees from several different departments to create and manage all rental equipment deliveries, pickups, and swap outs.
- Conducted monthly inventory checks and safety inspections.
- Handled customer contracts and reservations daily with top scores in customer service.
- Worked with credit department to update all overdue contracts and resolve financial delinquencies
Operations Manager & Production Designer
Cirque Entertainment, LLC
07.2022 - 07.2023
- Led a team of 48 employees, overseeing all aspects of daily operations, including production, inventory management, and customer service.
- Conducted regular performance evaluations, provided feedback, created changes for the entire show.
- Implemented training programs to enhance employee performance and professional growth.
- Worked closely with printers and vendors to ensure accurate, and high quality production of novelties, T-shirts, and other merchandise.
- Collaborated with clients to develop and execute innovative designs for various marketing materials, including brochures, logos, advertisements, social media, and news media.
- Implemented plans to optimize productivity and reduce costs, resulting in a 20% profit margin.
- Assisted in acquiring permits and successfully passing inspections for 50+ cities.
- Provided commentary as a charismatic show host and engaged with the audience. Responsible for guiding the flow of the show and ensuring a fun and engaging experience for viewers.
- Created large displays of merchandise optimizing accessibility of products and boosting sales.
CEO
Cirque Divina, LLC
09.2021 - 12.2022
- Successfully established and managed an aerial arts and entertainment business offering a wide range of classes.
- Provided commentary as a charismatic show host and engaged with the audience. Responsible for guiding the flow of the show and ensuring a fun and engaging experience for viewers.
- Oversaw the financial business management including budgeting, forecasting, and expense control ensuring profitability.
Studio Manager & Head Aerial Instructor
First City Fitness
08.2019 - 07.2021
- Oversaw daily operations of the fitness studio.
- Managed class scheduling and member contracts, ensuring accuracy and efficiency.
- Developed and implemented marketing strategies to promote studio offerings and increase memberships and social media followings.
- Managed team of aerial instructors and staff, providing guidance, training and performance evaluations.
- Taught classes and created top scoring team of competitors for team USA.
- Designed and built themed shows while also negotiating and securing entertainment contracts.
Show Manager
Cirque Entertainment, LLC
08.2016 - 07.2019
- Proven track record of successfully managing and coordinating live events and performances.
- Extensive knowledge of production creation, technical requirements and industry standards.
- Excellent interpersonal and communication skills with ability to collaborate with various stakeholders including performers, crew members & clients.
- Coordinated marketing and social media.
- Oversaw set up & tear down of all equipment and performance spaces, ensuring adherence to safety guidelines and industry standards.
- Financial management including; inventory, ticket sales, expenses of props and costumes, profit and loss analysis.
- Aerial performer.
Education
No Degree - English Literature
Ivy Tech Community College of Indiana
KokomoHigh School Diploma -
Maconaquah High School
Peru, IN05-2009
Skills
- Operations Management
- Production Design
- Strategic Planning
- Team Leadership
- Process Optimization
- Inventory Management
- Customer Service
- Problem Solving
- Marketing
- Communication
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Dispatcher & Rental Coordinator
Yancey Bros Co
02.2024 - 11.2025
Operations Manager & Production Designer
Cirque Entertainment, LLC
07.2022 - 07.2023
CEO
Cirque Divina, LLC
09.2021 - 12.2022
Studio Manager & Head Aerial Instructor
First City Fitness
08.2019 - 07.2021
Show Manager
Cirque Entertainment, LLC
08.2016 - 07.2019
No Degree - English Literature
Ivy Tech Community College of Indiana
High School Diploma -
Maconaquah High School