Chellsea Wildman
Atlanta
Summary
Accomplished retail leader with 10+ years of experience driving operational efficiency, customer engagement, and revenue growth. Proven ability to analyze data, identify trends, and implement strategies that enhance performance and profitability. Skilled in cross-functional collaboration, problem-solving, and process optimization, with a track record of leading teams to exceed goals. Seeking to leverage my customer-centric mindset, business acumen, and leadership skills to transition into a Product Manager role, delivering impactful solutions that drive growth and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Anthropologie
05.2024 - Current
- Delivered measurable growth, achieving an 8% increase in revenue, which added $1M to store volume year-over-year through strategic sales initiatives and customer engagement strategies
- Improved customer experience by implementing personalized service tactics, driving increased conversion rates and repeat business
- Collaborated cross-functionally with regional leaders and visual teams to execute strategic in-store campaigns
- Streamlined operations by identifying inefficiencies and introducing process improvements that boosted team productivity
Associate Manager
Aritzia
08.2023 - 05.2024
- Recognized as the top performing manager by consistently achieving and exceeding sales goals through strategic team coaching, performance optimization, and customer-centric selling techniques
- Utilized performance data to guide coaching conversations, boosting team effectiveness and goal attainment
- Partnered with merchandising teams to optimize product placement, enhancing customer engagement and driving sales growth
Store Leader
Gorjana
03.2023 - 08.2023
- Developed and tested customer engagement tactics, refining approaches based on real-time feedback and sales performance
- Executed customer-focused strategies that improved retention and increased repeat business
- Collaborated with regional teams to align local strategies with broader business objectives
Store Manager
Altard State
08.2022 - 12.2022
- Led team through seasonal strategies, ensuring alignment with business objectives
- Optimized daily operations, identifying areas for efficiency improvements
- Implemented data-informed sales tactics, resulting in improved conversion rates
- Used customer feedback and sales data to refine service strategies, improving overall satisfaction
Store Manager
Superdry
01.2017 - 08.2022
- Achieved 35% profitability growth, positioning the store as the #1 location in the US by implementing data-driven sales strategies and optimizing product performance
- Executed process improvements, increasing operational efficiency and achieving a 99.9% inventory accuracy
- Elevated customer experience rating from 75% to 95% by implementing personalized service strategies, staff training programs, and customer feedback initiatives
Education
Bachelor of Business Administration - Marketing
Kennesaw State University
05.2015
Skills
- Customer Experience Optimization
- User-Centric Strategy
- Customer Retention
- Data-Driven Insights
- Metrics Analysis
- Performance Optimization
- Revenue Growth & Business Impact
- Cross-Functional Collaboration
- Team Leadership
- Operational Efficiency
- Strategic Problem-Solving
- Analytical Thinking
- Solution-Oriented Mindset
Certification
- Data Analytics, Google Certificate
Timeline
Store Manager
Anthropologie
05.2024 - Current
Associate Manager
Aritzia
08.2023 - 05.2024
Store Leader
Gorjana
03.2023 - 08.2023
Store Manager
Altard State
08.2022 - 12.2022
Store Manager
Superdry
01.2017 - 08.2022
Bachelor of Business Administration - Marketing
Kennesaw State University
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