Chelsea Frierson
Tucker
Summary
Dedicated professional with expertise in customer service and team leadership. Proven ability to enhance member satisfaction and streamline operations through effective training and process improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Supervisor
Bridgewat Credit Union
Albany
02.2024 - 11.2025
- Supervised member service team to ensure excellent customer interactions.
- Trained staff on credit union policies and service techniques.
- Resolved member inquiries and issues with professionalism and efficiency.
- Coordinated daily operations to maintain smooth branch workflow.
- Implemented training programs for new employees in member services.
- Monitored performance metrics to support team development initiatives.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Identified opportunities for process improvements within the Member Services department.
Finance Specialist
The Arc of Southwest Georgia
Albany
03.2022 - 02.2024
- Analyzed financial data to identify trends and support decision-making processes.
- Assisted in processing payroll and ensuring compliance with regulations.
- Developed and maintained financial spreadsheets using Excel and accounting software.
- Coordinated audits by preparing necessary documentation and addressing inquiries.
- Analyzed accounts receivable and accounts payable aging reports to ensure timely payment of invoices.
- Evaluated departmental requests for new vendors, contracts and purchase orders prior to approval.
- Assisted with annual audit processes by providing requested documents in a timely manner.
Teller
Wells Fargo
Chamblee
10.2017 - 01.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Processed customer transactions accurately and efficiently.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawer daily to ensure accuracy and compliance.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
- Provided exceptional customer service to enhance client satisfaction.
Education
High School Diploma -
Monroe High School
Albany08-2016
Certificate of Technical Studies - Cosmetology
Albany Technical College
Albany, GA12-2014
Skills
- Customer service
- Team leadership
- Performance metrics
- Process improvement
- Budget management
- Compliance expertise
- Employee training
- Problem solving
- Attention to detail
Certification
- Georgia Public Notary
Timeline
Member Service Supervisor
Bridgewat Credit Union
02.2024 - 11.2025
Finance Specialist
The Arc of Southwest Georgia
03.2022 - 02.2024
Teller
Wells Fargo
10.2017 - 01.2022
High School Diploma -
Monroe High School
Certificate of Technical Studies - Cosmetology
Albany Technical College