Chelsea Jackson
Loganville,GA
Summary
Highly dependable and adaptable professional with exceptional communication and teamwork skills. Eager to contribute to the success of a dynamic team. Possesses a proven ability to quickly adapt to new environments, effectively navigate challenges, and deliver results. Maintains a positive attitude and a commitment to continuous learning and growth. Dedicated to further developing professional skills and making a meaningful impact.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Right at Home
03.2023 - Current
- Schedule and match clients with a Care Professional.
- Supervise 120 Care Professionals (CNA's & PCA's)
- Conduct disciplinary conversations with Care Professionals.
- Manage schedule and conduct follow ups with clients and Care Professionals.
- Assist with intakes, marketing and sales.
- Use WellSky to schedule Care Professionals, enter new clients and verify billing information is correct.
- Care Professional retention through reward programs.
- Generate reports and track data to monitor operational priorities and scheduling.
- Offer ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Proactively identify scheduling issues and develop quick solutions to promote efficiency and profitability.
- Meet and track personal KPIs.
- Coordinate with other office staff to facilitate seamless operation and excellent patient care.
Dispatcher
UNIFI Aviation Service
10.2021 - 03.2023
- Scheduling, routing, and dispatching duties for 60-80 Delta employee shuttle buses.
- Communicate via two-way radio, computer mobile dispatch terminals and scheduling systems.
- Track and monitor driver locations via Passio Technology.
- Admin and clerical duties including live route video monitoring, answering incoming calls from drivers and clients.
- Track and resolve all passenger and driver complaints to answer questions and resolve concerns.
- Report safety and DOT concerns to the Safety manager on duty.
- Provided training and guidance to new dispatchers.
- Generate reports, manage employee attendance and work closely with driver supervisors.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
Dispatcher
All Year Cooling A/C Company
08.2019 - 03.2020
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Dispatch technicians to emergency calls for service.
- Answered phone calls and responded to customer emails.
- Schedule customer appointments and provide each customer with quick service
- Debrief customers and schedule future appointments.
- Conduct sales and collections calls. Collect payments after service is complete by the technician.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
911 Public Safety Dispatcher (CTO)
West Palm Beach Police Department
04.2014 - 12.2018
- FCIC/NCIC, CAD, TTY/Teletype, two-way radios, communication center equipment.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Received multiple Certificate of Commendations and Staff
Appreciation/Recognition Awards - Promoted to a Certified Training Officer in
November 2017. - Coordinated with other agencies during multi-jurisdictional investigations.
Education
911 Public Safety Telecommunicator Academy
Palm Beach State College
Lake Worth, FL01.2011
Skills
- 55 WPM typist
- Dispatch coordination
- Schedule management
- Microsoft, Powerpoint, Excel software
- Data Entry
- Customer Service
- Revenue Reports
- Problem Solving
- Certified Training Officer
- Multi Frequency Radios
Timeline
Scheduling Coordinator
Right at Home
03.2023 - Current
Dispatcher
UNIFI Aviation Service
10.2021 - 03.2023
Dispatcher
All Year Cooling A/C Company
08.2019 - 03.2020
911 Public Safety Dispatcher (CTO)
West Palm Beach Police Department
04.2014 - 12.2018
911 Public Safety Telecommunicator Academy
Palm Beach State College
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