Chelsea Rice
Stone Mountain,MI
Summary
Highly motivated and adaptable professional with a strong background in customer service, retail, and hospitality. Skilled in communication, problem-solving, and handling customer inquiries with professionalism and empathy. Proven ability to thrive in fast- paced environments, manage multiple tasks, and learn new systems quickly. Eager to bring a positive attitude, strong work ethic and a commitment to delivering excellent customer experiences to an company.
Overview
4
4
years of professional experience
Work History
Team Associate
Walmart
11.2022 - 09.2024
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Created appealing displays for routine arrangements and special promotions.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Assistant Customer Service Manager
Wayfield Foods
10.2020 - 11.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Created customer support strategies to increase customer retention.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Dr. Martin Luther King Jr. High School
Lithonia, GA05-2019
Skills
- Meeting facilitation
- Complaint resolution
- Cleaning
- Money handling
- Team collaboration
- Adaptability to new systems
- Organization and time management skills
- Problem Solving
- Customer Service
- Attention to details
- Multi-tasking and prioritization
Timeline
Team Associate
Walmart
11.2022 - 09.2024
Assistant Customer Service Manager
Wayfield Foods
10.2020 - 11.2022
High School Diploma -
Dr. Martin Luther King Jr. High School
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