Chelsea Satterfield
Manager
Savannah
Summary
Developed leadership and operational management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Surcheros
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled cash accurately and prepared deposits.
Front of House Manager
Logans Roadhouse
10.2023 - 07.2024
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Kitchen Manager
Buffalo Wild Wings
09.2022 - 10.2023
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Assistant General Manager
Ruby Tuesday
01.2021 - 09.2021
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
No Degree - Early Childhood Education
Southern Regional Technical College
Tifton, GA 05.2001 -
High School Diploma -
Berrien County High School
Nashville, GA 05.2001 -
Skills
Employee relations
Operations management
Strategic planning skill
Team leadership expertise
Staff management
Training and development background
Operations oversight
Employee scheduling
Business operations
Inventory control
Procurement
Budget control
Timeline
Assistant General Manager
Surcheros
08.2024 - Current
Front of House Manager
Logans Roadhouse
10.2023 - 07.2024
Kitchen Manager
Buffalo Wild Wings
09.2022 - 10.2023
Assistant General Manager
Ruby Tuesday
01.2021 - 09.2021
No Degree - Early Childhood Education
Southern Regional Technical College
05.2001 -
High School Diploma -
Berrien County High School
05.2001 -
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