Chelsea Smith
Sandy Springs
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Manager
All Ways Caring HomeCare
02.2024 - Current
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
General Manager
Wyndham Hotel
06.2023 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
General Manager
Woodspring Suites
01.2022 - 01.2023
- Developed and implemented strategies to increase sales and profitability.
- Daily Bank Deposits.
- Payroll/ Time and Attendance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruit, hire and train of all team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Home Administrator
Community Opportunity Center
01.2020 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Assistant Manager/DCW
Alternative Services Inc.
01.2019 - 01.2022
- Assist Consumers to Doctor Appointments, Cover shifts when call offs, Community Outings, Assist with goal progress, Engage with consumers, Assist with Hygiene
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Direct Care Worker
Domus Vita
01.2019 - 07.2021
- Assist with Hygiene, Every two hour checks, Get dressed and ready for workshop, Make breakfast, Bathe, Visit family, Outings
Front Desk Night Manager/Auditor
Crowne Plaza Downtown-Detroit
06.2018 - 06.2019
- Cash drawer, Post Banquet Checks, Deposits, Check in/out, Process end of the shift report, Room move, Assist guest, Housekeeping tasks
Front Desk Agent
Hampton Inn-Perimeter Center
02.2018 - 06.2018
- Great Guest, Check Guest In/Out, Pre Arrival Authorization, Cash Balance, Credit Card Authorization, Provide Shuttle Service for guest, Wake- Up Call, Print out Reports, Multi-Phone Lines, Provide outstanding Customer Service for all guest
Deputy Sheriff
Fulton County Sheriff's Office
11.2015 - 07.2017
- Processing inmates, Security Rounds to ensure the safety of the inmates, Feed the inmates, Escort the inmates to and from Court, Enforce the rules of the Jail, Pass medication as prescribed, Ensure the safety of the inmates and the staff
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Attended to feeding, housing, and physical well-being of inmates.
- Responded promptly to emergency situations and provided medical aid.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Supervised and controlled behavior of 230 inmates.
- Enforced rules and regulations to maintain order among inmates.
Direct Caregiver
Medical Alternatives
02.2015 - 11.2015
- Feed Patients, Drive them to Appointments, Help them Bathe, Assist them with daily tasks, Therapy
Direct Caregiver
Community Choices
09.2015 - 11.2015
- Dispense medication, Feed, Bath patient, Escort patient to appointments, Dress, Housekeeping
Receptionist
Roger Beasley Mazda
06.2013 - 01.2014
- Greeting customers as they walk in, Processing license plates, Sending FedEx packages, Answering the phone, Transferring calls on a multiple switchboard, Scanning all service reports for the Service Department, Decorating the show floor
Sales Associate
TJ Maxx
09.2010 - 12.2012
- Greeting customers, Checking out customers accepting payments of cash or credit, Running the clothes from the fitting room back to the floor neatly, Informing customers of deals, policies, and about merchandise that just came in, Calling/searching other stores to help accommodate the customer needs, Stocking shelves, Creating fixtures to display new, and discount items, Maintain store cleanliness
Education
No Degree - Business Administration And Management
Gwinnett Technical College
Lawrenceville, GA06.2024
High School Diploma -
Western International High School
Detroit, MI06.2010
Skills
- Excel
- Microsoft Word
- Powerpoint
- Cash Handling
- Training
- Sales
- Communications
- Assistant Manager Experience
- Management
- Multi-line Phone Systems
- Caregiving
- Schedule Management
- Project Scheduling
- Inventory
- Operations Management
Certification
- CPR Certification
- First Aid Certification
Additional Information
Skills: Microsoft Word, Excel, PowerPoint
Assessments
Home health aide skills, Expert, October 2021
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Customer Service Manager
All Ways Caring HomeCare
02.2024 - Current
General Manager
Wyndham Hotel
06.2023 - 01.2024
General Manager
Woodspring Suites
01.2022 - 01.2023
Home Administrator
Community Opportunity Center
01.2020 - 01.2023
Assistant Manager/DCW
Alternative Services Inc.
01.2019 - 01.2022
Direct Care Worker
Domus Vita
01.2019 - 07.2021
Front Desk Night Manager/Auditor
Crowne Plaza Downtown-Detroit
06.2018 - 06.2019
Front Desk Agent
Hampton Inn-Perimeter Center
02.2018 - 06.2018
Deputy Sheriff
Fulton County Sheriff's Office
11.2015 - 07.2017
Direct Caregiver
Community Choices
09.2015 - 11.2015
Direct Caregiver
Medical Alternatives
02.2015 - 11.2015
Receptionist
Roger Beasley Mazda
06.2013 - 01.2014
Sales Associate
TJ Maxx
09.2010 - 12.2012
No Degree - Business Administration And Management
Gwinnett Technical College
High School Diploma -
Western International High School
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