Chelsea Sevener

Successfully handled difficult customer situations while maintaining a professional attitude.

Developed positive relationships with customers through active listening and responding promptly to inquires.

Provided exceptional customer service to clients in fast-paced call center environment.

Exceeded performance metrics related to call time, quality, and customer service.

Verified accuracy of information entered into the system for tacking purposes.

Built rapport with customers by providing courteous, friendly service at all times.

Answering patient billing questions regarding current or past balances.

Providing patient account inquiry questions.

Maintained accurate records of patient visits and test results in electronic medical record systems.

Administered diagnostic tests such as fluorescein angiography, pachymetry, OCT imaging and visual field testing.

Updated patient charts with current information about medications, allergies, immunizations and family history.

Demonstrated effective communication skills when interacting with patients regarding their vision concerns.

Interviewed patients to document ocular and medical histories.

Dilated patients' eyes to perform tonometry and determine patient intraocular pressure.

Managed clinic flow efficiently while ensuring patients were seen promptly and courteously.

Conducted retinal imaging using fundus camera to capture digital photographs of the retina.

Applied drops to anesthetize, dilate or medicate eyes.

Checked condition og patients' eyes by observing pupils, muscle and visual acuity.

Obtained informed consent from patients prior to performing any ophthalmic examinations.

Set up and prepped for minor procedures by gathering sterile trays and maintaining sterile field.

Scheduled diagnostic testing and referrals to various medical physicians.

Documented medical data in patient charts, facilitating accurate records.

Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.

Cleaned treatment rooms and medical instruments, complying with infection control standards.

Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.

Stocked supplies and instruments for ecamination rooms.

Supported physicians in examinations, procedures, and diagnostic tests.

Performed patient intake and assisted in patient care procedures.

Monitored supply inventory for low stock and worked with staff to reorder.

Offered companionship and emotional support to clients while assisting with daily tasks.

Assisted patients with bathing and grooming to encourage personal hygiene.

Maintained confidentially regarding patient information at all times in accordance with HIPAA regulations.

Maintained accurate records of patient care, condition, progress, and concerns.

Demonstrated ability to provide compassionate and respectful care for elderly patients in their homes.

Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients.

Recorded patient information, notifying nursing staff of changing or unusual conditions.

Maintained accurate records of patient information including vital signs, medications administered and observed changes in health status.

Assisted residents with activities of daily living as described on individual care plans.

Undressed, washed and dressed patients to provide personal hygiene assistance.

Displayed excellent interpersonal skills when interacting with peers, faculty, staff, and guests.

Utilized time management techniques while completing assigned tasks within specified deadlines.

Established positive rapport with residents through active listening and constructive feedback.

Answered patient call signals to determine patient needs.

Cleaned and tidied up resident or patient rooms and other common areas around facility to maintain organized, welcoming space.

Reviewed communication log before every shift for any special instructions.

Observed resident functioning and reported changes in condition or behavior to supervisor.

Made regular rounds to ensure that residents and areas were safe and secure.