Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Chelsey Haynes

Hinesville,Ga

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Assistant Property Manager

Elon Property Management
09.2024 - Current
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team for multiple properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
  • Completed final move-out walk-through with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants for multiple properties.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants for 5 properties,
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Showed apartments to potential tenants and answered questions regarding communities.
  • Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
  • Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.

Senior Benefits Specialist and Team Leader

American Senior Benefits
12.2019 - 08.2024
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reviewed existing client portfolios to identify opportunities for additional annuity investments or product adjustments to better meet client goals.
  • Trained new hires on best practices for annuity sales and product knowledge, increasing overall team productivity.
  • Provided exceptional customer service, addressing client concerns and maintaining multiple long-term relationships.
  • Built strong relationships with insurance carriers, ensuring timely and accurate processing of annuity applications.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Averaged over 100 calls per week to potential clients and generated 10-15 referrals per month from existing clients.

Office Manager

South Shore Roofing
08.2018 - 11.2019
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Increased sales 15% in first 30 days by calling leads and completing cold calls.

Senior Benefits Consultant

American Senior Benefits
01.2017 - 07.2018
  • Managed annual open enrollment process, ensuring timely communication of changes and smooth transitions for beneficiaries.
  • Assessed client requirements and developed targeted benefits solutions.
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Provided expert advice on retirement planning, assisting seniors in making informed decisions about their future financial security.
  • Utilized advanced analytical tools to evaluate the performance of different types of annuities, enabling the creation of tailored recommendations for each client''s unique situation.
  • Conducted comprehensive risk assessments for potential clients to ensure suitability of annuity products based on individual needs and goals.
  • Cultivated partnerships with local healthcare providers, further strengthening referral networks and providing more comprehensive services for clients.
  • Enhanced overall customer experience through empathetic communication and active listening skills.
  • Averaged 10-15 appointments set per week from calling aged leads that were over 60 days old.

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Fair housing regulations
  • Tenant issue resolution
  • Leasing and sales
  • Property management
  • Payment collection
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Training and mentoring

Accomplishments

  • Supervised team of 6-10 staff members.
  • Achieved Employee of the Month through effectively working with team members and exceeding goals given every month in first 3 months on job.
  • Achieved Nationwide Team Spotlight recognition for increasing Occupancy rates over 10% in a span of 30 days.
  • Promoted to Assistant Manager within first 6 months on job in new career.
  • Presented with award for procuring over $100,000 in sales in a 30 day period on multiple occasions.

Timeline

Assistant Property Manager

Elon Property Management
09.2024 - Current

Senior Benefits Specialist and Team Leader

American Senior Benefits
12.2019 - 08.2024

Office Manager

South Shore Roofing
08.2018 - 11.2019

Senior Benefits Consultant

American Senior Benefits
01.2017 - 07.2018

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Chelsey Haynes