Chelsey Hobbs
Atlanta,GA
Summary
Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Lead Registration Associate
Childrens Healthcare Of Atlanta
01.2023 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Promoted an organized work environment through proper maintenance of paper-based files and digital databases related to patient registrations.
- Kept abreast of industry changes by attending relevant workshops, conferences, or webinars as needed to remain current in best practices for healthcare registrations.
- Reduced wait times for patients through effective management of appointment schedules and walk-in registrations.
- Established strong working relationships with insurance providers to facilitate smooth processing of claims and coverage verification.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
Patient Service Coordinator
Emory University Hospital Midtown
06.2020 - 01.2023
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Team Lead
Walmart
08.2016 - 06.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Supervisor
World Duty Free Group
11.2012 - 08.2016
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Associate of Science - Health Administration
Kennesaw State University
Kennesaw, GA05.2019
High School Diploma -
Benjamin E Mays High Scool
Atlanta, GA05.2011
Skills
- Healthcare Industry Knowledge
- Insurance Verification
- Data entry proficiency
- Problem-Solving
- Team Leadership
- Epic Software Proficiency
- Critical Thinking
- Data Entry
Timeline
Lead Registration Associate
Childrens Healthcare Of Atlanta
01.2023 - Current
Patient Service Coordinator
Emory University Hospital Midtown
06.2020 - 01.2023
Team Lead
Walmart
08.2016 - 06.2021
Customer Service Supervisor
World Duty Free Group
11.2012 - 08.2016
Associate of Science - Health Administration
Kennesaw State University
High School Diploma -
Benjamin E Mays High Scool
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