Chelsey Hobbs
Atlanta
Summary
Results-driven professional with a track record of leading administrative teams in high-volume environments. Expertise in regulatory compliance, file management, and producing professional correspondence tailored to diverse needs. Strong communicator with exceptional attention to detail and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Front Office Lead
WellStar
Atlanta
01.2023 - Current
- Supervised front office staff and coordinated daily operations at WellStar.
- Managed patient scheduling and ensured timely check-in processes for visitors.
- Trained new employees on office procedures and customer service expectations.
- Addressed patient inquiries and resolved issues to enhance their experience.
- Tracked performance metrics for each team member in order to identify areas requiring improvement.
Lead Patient Access Representative
Children's Healthcare of Atlanta
Alpharetta
06.2020 - 05.2023
- Managed patient registration and insurance verification processes efficiently.
- Maintained accurate patient records in electronic health record systems.
- Performed daily audits of patient accounts to ensure accuracy of information entered into system.
- Created reports detailing patient demographics, revenue cycle metrics, and other pertinent data points.
- Analyzed data trends to identify opportunities for improvement in patient access processes.
Customer Service Supervisor
Walmart
Chamblee
08.2013 - 01.2023
- Resolved customer complaints promptly to enhance shopping experience.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Supervised cashier team to ensure efficient customer service.
- Trained new cashiers in register operations and customer interaction.
Education
Associate of Science - Health Administration
Kennesaw State University
Kennesaw, GA05-2022
High School Diploma -
Benjamin E Mays
Atlanta, Ga05-2011
Skills
- Patient scheduling
- Electronic health records
- Data analysis
- Performance tracking
- Staff training
- Team leadership
- Insurance verification
- Revenue cycle management
- EPIC systems
Timeline
Front Office Lead
WellStar
01.2023 - Current
Lead Patient Access Representative
Children's Healthcare of Atlanta
06.2020 - 05.2023
Customer Service Supervisor
Walmart
08.2013 - 01.2023
Associate of Science - Health Administration
Kennesaw State University
High School Diploma -
Benjamin E Mays