Chelsey Simmons
Albany
Summary
Accomplished Lab Manager at Family Eye Care, adept in laboratory management and fostering teamwork, significantly enhanced lab efficiency through automation and process redesign. Demonstrated excellence in quality control, customer service, and vendor relations, leading to improved accuracy, reduced costs, and elevated customer satisfaction. Skilled in strategic planning and employee coaching, driving operational improvements and team performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Lab Manager
Family Eye Care
Albany, GA
02.2010 - Current
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Set and oversaw quality assurance guidelines for laboratory work.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
- Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Managed vendor relations to source high-quality products at competitive prices while maintaining strong partnerships with suppliers.
- Monitored store appearance regularly, ensuring cleanliness and adherence to visual merchandising guidelines for an inviting environment.
- Implemented staff training programs, resulting in a knowledgeable and efficient team of opticians.
- Fostered a positive work environment through clear communication of expectations and promoting teamwork among staff members.
- Collaborated with sales representatives to secure advantageous pricing and ensure the best product offerings for customers.
- Implemented quality control measures to guarantee precision in prescription fulfillment and minimize errors or returns.
Managing Optician
Family Eye Care
Albany, GA
02.2010 - Current
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Managed vendor relations to source high-quality products at competitive prices while maintaining strong partnerships with suppliers.
- Monitored store appearance regularly, ensuring cleanliness and adherence to visual merchandising guidelines for an inviting environment.
- Implemented staff training programs, resulting in a knowledgeable and efficient team of opticians.
- Fostered a positive work environment through clear communication of expectations and promoting teamwork among staff members.
- Collaborated with sales representatives to secure advantageous pricing and ensure the best product offerings for customers.
- Implemented quality control measures to guarantee precision in prescription fulfillment and minimize errors or returns.
Team Leader
Zaxby's Chicken Fingers & Buffalo Wings
Albany, GA
08.2003 - 01.2010
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
High School Diploma -
Lee County High School
Leesburg, GA05.2005
Skills
- Laboratory Management
- Quality controls
- Equipment management
- Equipment Maintenance
- Employee Supervision
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Goal Setting
- Customer Service
- Problem Resolution
- Good Judgment
- Strategic Planning
- Work Planning and Prioritization
- Task Delegation
- Computer Skills
- Decision-Making
- Financial Management
- Professional and Courteous
- Attention to Detail
- Time Management
- Problem-Solving
- Positive Attitude
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
Timeline
Lab Manager
Family Eye Care
02.2010 - Current
Managing Optician
Family Eye Care
02.2010 - Current
Team Leader
Zaxby's Chicken Fingers & Buffalo Wings
08.2003 - 01.2010
High School Diploma -
Lee County High School