- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in group fitness for overall physical and mental well-being
- I enjoy cooking for friends and family
- I enjoy reading new books and participating in a local Book Club
Chelsie Price
Columbus
Summary
Dynamic Assistant Office Manager at Human Performance and Rehabilitation Centers, Inc., skilled in training and coaching staff while enhancing customer service. Proven ability to streamline scheduling and improve compliance, fostering strong relationships with patients and colleagues. Adept at data management and policy modification, ensuring efficient workflow and exceptional patient care.
Overview
13
13
years of professional experience
Work History
Assistant Office Manager
Human Performance and Rehabilitation Centers, Inc.
03.2014 - Current
- Delivers an excellent customer service experience to new and existing patients, office staff and therapists across multiple mediums
- Facilitates and manages the end to end patient care administrative process to include payment collection
- Manages all scheduling protocols and activity for patient and staff appointments
- Uses experience and expertise to onboard, train, guide and coach administrative staff
- Generates, monitors, evaluates and updates reporting metrics within the applicable database(s)
- Ensures compliance with company policies, procedures and regulatory requirements
- Provides some back-up support in Manager's absence
Receptionist
Charles A. Gower, P.C.
12.2012 - 09.2013
- Provided excellent customer service to clients, attorneys, and other administrative staff.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct individual.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Desk Receptionist
Pediatric Acute Care Of Columbus
12.2011 - 04.2013
- Effectively delivered customer service in a high volume, fast paced environment.
- Verified insurance coverages, deductibles, and copays for a variety of health care providers.
- Entered and maintained patient demographics, information, and company designated application.
- Collected and processed patient payments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Education
Bachelor of Science - Business Administration
Columbus State University
Columbus, GA12-2012
Skills
- Policy and procedure modification
- Documentation and control
- Data inputting
- Task delegation
- Training and coaching
- Relationship building
- Workflow coordination
- Customer service
- Scheduling appointments
- Employee supervision
- Team building
Interests
Timeline
Assistant Office Manager
Human Performance and Rehabilitation Centers, Inc.
03.2014 - Current
Receptionist
Charles A. Gower, P.C.
12.2012 - 09.2013
Front Desk Receptionist
Pediatric Acute Care Of Columbus
12.2011 - 04.2013
Bachelor of Science - Business Administration
Columbus State University
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