Chelsie Smith
LaFayette
Summary
Results-oriented college graduate with over 2 years of experience in a customer service-based work environment, including 1 year in the medical field. Motivated to find a remote job that allows for working from home and making a positive impact on others. Skilled in resolving customer issues through phone and email communication, eager to contribute expertise to a role that provides valuable assistance. Strong passion for serving those in need, drawn to working in fields prioritizing helping others.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front-End Medical Receptionist
LaFayette Ready Clinic
02.2023 - 04.2024
- Launched initial employment following degree completion at GNTC.
- Handled inbound communication from patients in call center.
- Coordinated scheduling and responded to patient concerns efficiently.
- Managed extensive billing concerns effectively.
- Reassigned duties to include reception work.
- Handled administrative tasks such as faxing, updating patient information, and scanning.
Team leader
Roper Corporation
03.2018 - 11.2020
- Began employment at Roper after school.
- Oversaw assembly line operations.
- Returned to school for further education at GNTC.
- Completed three years of education independently.
Customer Service Sales Associate
Walmart
09.2012 - 02.2015
- Entered workforce immediately post-high school graduation.
- Delivered exceptional customer service and resolved all issues.
- Pursued higher education through enrollment at Dalton State College.
Education
Certificate - Human Resource Management Specialist
Georgia Northwestern Technical College
04.2023
Associate's Degree - Healthcare Management
Georgia Northwestern Technical College
12.2022
Associate's Degree - Business Healthcare Technologies
Georgia Northwestern Technical College
GA05.2022
Skills
- Hard working, Outstanding Customer Service, Great communication , Leadership, Phone and Computer Efficient, Time Management, Organization, Decision Making, Empathy, Customer Service, Teamwork, Management, Attention to detail , Data Analysis, Insurance verification, HIPPA
Certification
- Healthcare Billing and Reimbursement Assistant - Georgia Northwestern
- Healthcare Office Assistant - Georgia Northwestern
- Medical Front Office Assistant - Georgia Northwestern
- Healthcare Practice Manager - Georgia Northwestern
- GPA 4.0
- President's and dean's list for 9 consecutive semesters
Timeline
Front-End Medical Receptionist
LaFayette Ready Clinic
02.2023 - 04.2024
Team leader
Roper Corporation
03.2018 - 11.2020
Customer Service Sales Associate
Walmart
09.2012 - 02.2015
Certificate - Human Resource Management Specialist
Georgia Northwestern Technical College
Associate's Degree - Healthcare Management
Georgia Northwestern Technical College
Associate's Degree - Business Healthcare Technologies
Georgia Northwestern Technical College
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