Cheltsey Partin
Hazlehurst
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals and also a strong expierence background in security.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Corecivic Inc.
01.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Customer Service Representative
Qualfon
04.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Patient Care Attendant
Angel Watch Home Care
09.2017 - 05.2021
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Boosted overall safety within the facility by regularly inspecting equipment used in direct patient care, reporting any issues promptly.
- Assisted nurses with routine medical procedures, reducing wait times and improving overall efficiency.
Front Desk Receptionist
Digital Wireless
12.2016 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Associates - Medical Code And Billing
University of Phoenix
Tempe, AZPhlebotomy
Skilled Medical Professionals
Savannah, GASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Vital signs monitoring
- Compassionate care
- Personal hygiene assistance
- Emotional support
- Customer service
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
Timeline
Correctional Officer
Corecivic Inc.
01.2023 - Current
Customer Service Representative
Qualfon
04.2021 - 01.2023
Patient Care Attendant
Angel Watch Home Care
09.2017 - 05.2021
Front Desk Receptionist
Digital Wireless
12.2016 - 01.2018
Associates - Medical Code And Billing
University of Phoenix
Phlebotomy
Skilled Medical Professionals
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